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Branch Manager

Job in Inverness, Highland, IV1 9AQ, Scotland, UK
Listing for: Murray Travel
Full Time position
Listed on 2026-06-04
Job specializations:
  • Management
    Operations Management, Client Relationship Manager, Business Management & Consulting
Salary/Wage Range or Industry Benchmark: 100000 - 125000 GBP Yearly GBP 100000.00 125000.00 YEAR
Job Description & How to Apply Below

Branch Manager

Basic Salary DoE + Bonus Scheme + Benefits

As Branch Manager
, you will lead, motivate, and develop your team to deliver exceptional service and achieve sales growth. You’ll oversee daily operations, drive performance, and ensure every client enjoys a seamless customer journey.

Key Responsibilities
  • Leadership & Team Development: Recruit, train, and coach travel advisors; conduct PDPs and regular check-ins; manage rotas, holidays, and performance.
  • Sales & Business Growth: Set and monitor sales targets, plan sales-driving activities, implement new business ideas, and authorise discounts.
  • Marketing & Promotion: Manage promotional materials, website offers, and social media posts to maximise engagement.
  • Customer Experience & Compliance: Oversee CRM management, ensure timely lead follow-up, resolve complaints, and maintain high service standards.
  • Operations & Reporting: Monitor refunds, overdues, audits, and branch performance; ensure health & safety compliance; communicate key updates from head office.
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