Workshop Controller

Salary & Working Hours

Competitive salary + industry leading benefits + company bonus + company van.

Shifts:

Monday to Friday – Dayshift 39 hours (some flexibility required)

• Up to 33 days holiday (inclusive of Bank Holidays & increasing with length of service)
• Company van
• Savings and discounts for you, your family and friends on many high street retailers, holidays, hotels, gym memberships and more
• Company bonus scheme – paid quarterly up to a max of 5%
• Contributory Pension scheme + Health Cash Plan + Life Insurance
• Discount on Renault cars & Electric Car Salary Sacrifice Scheme
• Maternity & Adoption Leave 6 months full pay moving to 6 months half pay | Paternity 2 weeks leave with further 3 weeks in first 3 years

• Manage Work In Progress (WIP), oversee the workshop team and regularly manage customer expectations.
• Proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure.
• Ensure that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate.
• Manage customer expectations, job profitability and workshop productivity targets to optimise profitability.
• Carry out regular process reviews with Dealerpoint Manager to identify operational issues/discrepancies and ensure appropriate follow‑up actions.
• Manage the performance of the service department to ensure KPI targets are achieved.
• Hold daily production meetings to plan workload and resources, review issues from previous shift and identify solutions consistent with standard OTI process requirements.
• Anticipate production problems based on forward plan/resources and provide active support to handle workload.
• Actively participate in Dealerpoint’s Commercial Crew CRM meetings following the CRM process.
• Assist Dealerpoint Manager in the production of the annual business plan.

• City & Guilds, NVQ Level 3 in heavy vehicle or equivalent and previous experience supervising in a commercial vehicle workshop.
• Knowledgeable in VOSA requirements, MOT Testers manual, Warranty and Contract scope and procedures, workshop KPIs and understanding of Operators License Laws and Regulations.
• Experience of leading a team, with the ability to motivate, coach and guide others in their objectives.