Area Manager, Operations

Area Manager, Central Operations - 1 year Fixed Term Contract

o:  | Amazon UK Services Ltd.

Please note this is 1 year Fixed Term Contract.

This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world‑class customer experiences.

The Central Operations Shift Manager ensures a positive delivery experience of orders by planning delivery station daily headcount from a central perspective. Through the use of tools, management of a team of associates, and coordination with various partners, shift managers are accountable for cost, customer experience, and delivery partner experience. In addition, you will be instrumental in developing best practices and standard work for the network.

Shift Manager– AMZL Central Ops will lead a team of up to 10 associates, serving as problem solver and primary escalation point for the team, provide periodic updates to Area/Ops Managers about status of the operation or any major escalations, allocate labour and train new associates, drive continuous improvement into our operation, and enforce SOP compliance and SLAs response times.

• Oversee the daily headcount planning for the delivery stations.
• Make decisions and execute in a fast‑paced environment.
• Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes.
• Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations; the ability to scale will be critical.
• Serve as a problem solver and primary escalation point for the team of associates.
• Lead a shift with 10+ people working on 3 core areas while owning all aspects of daily operations.
• Provide periodic updates to Area Managers about the status of the operation or any major escalations.
• Develop best practices and standard work; drive continuous improvement into our operation.
• Enforce SOP compliance and SLA response times, and elevate any deviation from the standard.
• Maintain a full understanding of workflow and daily metrics goals; review and update SOPs as required.
• Work with KPIs to drive performance and maintain high standards across the different functions.
• Identify and address safety hazards within the work shift, and participate in safety initiatives.
• Provide vacation coverage for Shift Managers.
• Ensure successful performance in your business shift through tracking and reporting metrics.

• Bachelor’s degree or above in Engineering (any domain), Operations, Business Administration, or a related field.
• Experience using analytical thinking and problem‑solving skills to identify root causes of technical problems.
• Experience in ownership of projects and communicating timelines and executing independently.
• Experience in written and oral communication, including the ability to communicate with all levels in the organization.
• Experience with planning, performance metrics, and process improvement.
• Experience working with customers with a passion for delivering exceptional service.
• Experience managing operations and customer service teams with extensive knowledge of logistics.
• Experience managing a team of 10+ employees and driving results through team members.
• Experience performing team building, coaching, and managing.
• Knowledge of Microsoft Excel at an advanced level, including pivot tables, macros, index/match, VLOOKUP, VBA, data links, etc.
• Working flexible schedules/shifts/areas, including weekends, nights, and/or holidays.
• Enjoy adventure and taking risks.

Sede: ES, Principality of Asturias, Siero

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