Management Operations Lead

Senior Housing Officers - Ready for Your Next Step?

Are you an experienced Senior Housing Officer looking for the opportunity to progress into a leadership role? Perhaps you’re already managing complex tenancy issues, mentoring colleagues, leading projects, handling escalated complaints, or supporting management with service delivery. If you’re ready to take the next step in your housing career, this could be the opportunity you’ve been waiting for.

We’re working with a respected Housing Association in the Highlands to recruit a Housing Management Operations Lead. This is a fantastic opportunity to join a forward‑thinking organisation where you’ll play a key role in shaping services, leading a team, and making a genuine difference to tenants and communities.

Reporting directly to the Director of Business Transformation & Housing Management, you’ll take responsibility for the day‑to‑day leadership and delivery of housing management services.

You’ll oversee key service areas including:

• Tenancy Management
• Allocations
• Estate Management
• Income Management
• Tenancy Sustainment
• Tenant Engagement
• Anti‑Social Behaviour Management
• Customer Service and Complaints

This role offers the perfect blend of operational leadership and strategic involvement, giving you the opportunity to influence service improvements while remaining connected to frontline housing delivery.

Genuine progression opportunity for Senior Housing Officers.

Hybrid working arrangement (approximately 5 days in the office per fortnight).

35‑hour working week.

Opportunity to work closely with senior leadership.

Influence service improvement and organisational strategy.

Lead and develop an established housing team.

Make a real impact on customer experience and service delivery.

We’re keen to speak with experienced housing professionals who have a strong background within social housing or housing association environments; experience managing complex tenancy and housing management issues; excellent knowledge of housing legislation and regulatory requirements; strong communication and stakeholder management skills; experience supporting, mentoring or leading teams; a passion for delivering excellent customer‑focused housing services. Previous management experience would be advantageous, but we are equally interested in ambitious Senior Housing Officers who are ready to take the next step into a leadership position.

Fort William. Hybrid working available.

Interested? If you’re a Senior Housing Officer looking for a genuine career progression opportunity, we’d love to hear from you. Apply today or contact Laura McCormick for a confidential discussion.

RG Setsquare is acting as an Employment Agency in relation to this vacancy.