Operations Manager

Reporting to the Service Centre Manager, you will already have a proven track record working in a technical service centre environment.

Reporting to the Service Centre Manager, you will already have a proven track record working in a technical service centre environment.

If you are successfully offered this position, you will go through a series of pre‑employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

• Overall responsibility for the successful delivery of services, working to agreed SLAs
• Liaise closely with key contacts to ensure excellent relations are established and maintained within your area of responsibility, both within Capgemini and client contacts and act as a point of escalation for operational issues escalated by Team Leaders and Capgemini service contacts
• Ensure that the services provided by the teams are continually revised, improved and evolved to meet new delivery methods, practices and business requirements
• Develop, manage and maintain effective working relationships with all service contacts including:
  Provide a well‑structured and open working environment in which Team Leaders are service focussed, motivated and feel encouraged to take on new challenges, improve service delivery and develop their skills
• Conduct effective staff management of Team Leaders to ensure their development needs are met
• Communicate regularly and effectively with staff working on the respective client services to ensure they are kept informed of, and encouraged to be involved in all relevant client‑related activities

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

• Knowledge of Service Request process desirable
• Good communication skills
• Leadership Skills
• Ability to manage and supervise Resolver Teams
• Ability to manager and develop staff
• Good written skills
• Strong inter‑personal skills
• Well organised

Capgemini Is Proud To Be a Disability Confident Employer (Level
2) Under The UK Government’s Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

If you are successfully offered this position, you will go through a series of pre‑employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

You will be encouraged to have a positive work‑life balance. Our hybrid‑first way of working means we embed hybrid working in all that we do and…