Team Leader, Retail

Showroom & Counter | Inverness | Full-time

As we continue to grow, we’re looking for a Retail Team Leader to support our showroom and counter operation and help bring out the best in our people.

This is a hands‑on leadership role for someone who leads from the front, sets high standards and takes pride in delivering an excellent customer experience every day.

You’ll be a visible presence on the shop floor — coaching, supporting and motivating the team, while still rolling up your sleeves and getting stuck in.

• Leading, motivating and supporting the retail team on the showroom floor and counter
• Setting clear expectations and maintaining high standards of customer service
• Acting as a point of escalation for customer queries and issues
• Supporting the day‑to‑day running of the showroom, ensuring it is well‑presented, stocked and safe
• Coaching team members through on‑the‑job guidance and feedback
• Supporting new starters with training and embedding the right behaviours
• Helping organise rotas, cover and priorities to keep things running smoothly
• Monitoring standards, accuracy and stock presentation
• Leading by example — serving customers, processing sales and supporting stock activity as required

• Previous experience as a Team Leader, Supervisor or Senior Retail Assistant
• Strong customer service background (retail or trade counter experience ideal)
• Confidence communicating clearly and positively with a diverse team
• The ability to coach, motivate and hold others to account
• Good organisational skills and attention to detail
• A calm, solutions‑focused approach, even under pressure
• Confidence using systems and understanding the importance of accuracy

• Customer First – you set the standard for great service
• Be the Best – you care about quality, standards and continuous improvement
• Do the Right Thing – you’re fair, consistent and accountable
• Community Spirit – you build trust and teamwork
• Future Focus – you develop people and think ahead

• Accredited Living Wage Employer
• Monday to Friday working (Saturdays on rota if required)
• Cycle to Work scheme
• Staff uniform
• Discretionary annual bonus (based on company performance)
• Extra holiday after one year
• Employee Assistance Programme (EAP) – free, confidential 24/7 support for you and your immediate family, covering wellbeing, mental health, financial and personal advice

You’ll be stepping into a role where your leadership genuinely matters — shaping the culture on the shop floor, supporting people to grow, and helping deliver a customer experience you can be proud of.

If you’re ready to lead by example and make a real impact, we’d love to hear from you.

Job type Permanent Posted T00:00:00 4 days ago

At Mac Gregor Industrial Supplies we understand that the key to our business success is our people. We have over 300 members of staff, across several different departments, divisions and branches. In addition, we are always looking for talented people to join our team!