Mutli Skilled Retail Assistant

Showroom & Counter | Inverness | Full-time

We’re expanding our retail team at Mac Gregor Industrial Supplies and are looking for driven, customer-focused people to join us in a hands‑on, multiskilled showroom role.

As our business continues to grow, we’re investing in our people and our customer experience. This is a great opportunity to join a busy, supportive team where no two days are the same and everyone plays a part in our success.

The role

This is a varied, active role combining customer service at the counter with maintaining a well‑presented, fully stocked showroom. You’ll be trusted to take ownership, support your teammates and deliver a consistently high standard.

You’ll be involved in:

• Serving customers at the counter, processing sales and handling enquiries
• Delivering a welcoming, professional and helpful customer experience
• Replenishing, rotating and merchandising showroom stock
• Keeping displays clean, safe, clearly priced and seasonal
• Supporting customers to locate products in the showroom and warehouse
• Creating pick‑lists and maintaining excellent shop‑keeping standards
• Actioning price changes and checking stock locations
• Arranging pre‑delivery inspections (PDI) where required
• Supporting other counters and stepping in wherever needed
• Helping maintain showroom security and standards

What we’re looking for

We’re keen to hear from people who bring energy, pride and a positive attitude, with:

• Retail, trade counter or customer‑facing experience
• Confidence communicating with customers and colleagues
• Good literacy and numeracy skills
• A strong eye for detail and presentation
• The ability to work independently and make sound decisions
• A flexible, can‑do approach and willingness to learn
• Comfort using systems and understanding the importance of accuracy

Our values matter

We’re looking for people who naturally align with how we work:

Customer First – you genuinely want to help

Be the Best – you care about quality and standards

Do the Right Thing – you’re dependable and accountable

Community Spirit – you’re a team player

Future Focus – you’re open to learning and development

What’s in it for you

• Accredited Living Wage Employer
• Monday to Friday working (Saturdays on rota if required)
• Cycle to Work scheme
• Staff uniform
• Discretionary annual bonus (based on company performance)
• Extra holiday after one year
• Employee Assistance Programme (EAP) – free, confidential 24/7 support for you and your immediate family, covering wellbeing, mental health, financial and personal advice

You’ll be joining at a time of growth and investment, with opportunities to broaden your skills, build retail experience and be part of a business that values its people as much as its customers.

If you’re reliable, enthusiastic and ready to get stuck in, we’d love to hear from you.

At Mac Gregor Industrial Supplies we understand that the key to our business success is our people. We have over 300 members of staff, across several different departments, divisions and branches. In addition, we are always looking for talented people to join our team!