Retail Sales Assistant​/Driver

Overview

Majestic Wine Inverness is looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that is revolutionising retail. Majestic Wine Group is the UK’s largest end‑to‑end wines and spirits specialist, operating across retail, on‑trade and hospitality through four brands:
Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on‑trade supply network and a growing wine bar estate, Majestic is focused on curating a high‑quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.

As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day‑day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.

At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

• Drive store performance by maximising sales opportunities and supporting the team to meet and exceed targets through focussing on KPI delivery.
• Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
• Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story, not the discount, demonstrating and sharing your passion for product with customers through an in‑depth knowledge of our range.
• Continuously develop your wine knowledge to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store, both internally and externally.
• Participate in all operational tasks required for the day‑day running of a Majestic Wine store, including delivering wine to customers, merchandising stock deliveries and contacting valued customers to drive sales opportunities.
• Identify opportunities to improve operational efficiency and share ideas with your wider team.
• Remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
• Act as an example of Majestic’s Ways of Working and support junior team members, feeding back to your Store Manager as appropriate.
• As a key holder, understand opening and closing compliance and be confident to operate the store independently.

• Excellent time‑management, delegation and problem‑solving skills.
• Ability to deliver exceptional customer experience and service to every customer.
• Self‑motivated, able to thrive when working alone and as part of a team.
• A can‑do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever‑changing demands of our business.
• Excellent communication and time management skills.
• Wine knowledge is beneficial, but a passion to learn more is essential to pass level 2 WSET wine qualifications.
• Hold a full UK manual transmission driving licence for at least 12 months with no more than 6 penalty points.

• Up to 20% staff discount.
• Career development opportunities – we are passionate about nurturing internal talent, offering progression supported by excellent in‑house training schemes.
• Uniform provided.
• Access to Retail Trust, including Retail Rewards, instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts of up to 30%, and free counselling and support phone line.
• Job specifics:
• Contract:
  
  Permanent
• Hours:
  
  30 hours per week
• Must be able to work evenings and weekends.
• Driving is a key part of this position; being comfortable driving one of our company vans is essential. The role requires a full UK manual driving licence held for at least 12 months.