Retail Sales Assistant​/Driver

Company Overview

Majestic Wine Group is the UK’s largest end‑to‑end wines and spirits specialist, operating across retail, on‑trade and hospitality through four brands:
Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980, the business has grown rapidly and formally became Majestic Wine Group in 2025. With over 200 retail stores and a nationwide supply network, Majestic focuses on curating a high‑quality product range, delivering expert service and expanding its physical and digital footprint across the UK.

As a Sales Assistant you’ll support the store team by driving sales performance and handling day‑to‑day operational tasks, while delivering exceptional customer service and experience to optimise KPI performance.

• Drive store performance by maximising sales opportunities and supporting the team to meet and exceed targets through a focus on KPI delivery.
• Deliver exceptional market‑leading customer service to build loyalty and repeat purchases.
• Offer a VIP concierge service, actively contacting customers with product updates and tasting opportunities.
• Sell the story rather than the discount, sharing passion for product with an in‑depth knowledge of the range.
• Take ownership of wine knowledge, continuously learning and supporting your WSET qualification and confidence in selling.
• Maintain the physical appearance and upkeep of the store, both internally and externally.
• Perform all operational tasks required for day‑to‑day store running – from delivering wine to customers, merchandising stock deliveries to calling valued customers to drive sales opportunities.
• Identify opportunities to improve store operations and propose solutions to the wider team.
• Ensure compliance with safety, legal and internal policy requirements, completing mandatory training.
• Provide support to junior team members, feeding back to the Store Manager as appropriate.
• Act as a key holder, understanding opening and closing compliance and being able to operate the store independently.

• Excellent time‑management, delegation and problem‑solving skills.
• Demonstrate the ability to deliver exceptional customer experience to every customer.
• Self‑motivated, able to thrive both independently and as part of a team.
• Can‑do attitude, passion for solving problems and seeing projects through.
• Adaptable and resilient to meet the ever‑changing demands of the business.
• Excellent communication skills.
• Wine knowledge is beneficial; a passionate attitude to learn is essential to pass Level 2 WSET.
• Hold a full UK manual‑transmission driving licence for at least 12 months with no more than 6 penalty points.

• Up to 20% staff discount.
• Career development opportunities with in‑house training schemes.
• Uniform provided.
• Access to Retail Trust benefits: instant savings with discounted e‑vouchers, reusable shopping cards, gift vouchers and cards, discounts of up to 30%, free counselling and support line.
• Contract:
  
  Permanent.
• Hours:
  
  40 hours per week.
• Must be able to work evenings and weekends.
• Driving is a key part of the role – candidates must have a full UK manual driving licence.