Store Colleague

Part-time Store Colleague – salary £12.71 per hour – 20 contracted hours per week – permanent contract – location: 8 Inverness Retail & Leisure Park, Nairn Road, Inverness, IV2 7GD
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As a Store Colleague, you will be at the heart of our pet care centres, exceeding customer expectations, upholding top pet care standards, ensuring excellent operations, building strong customer relationships and enhancing their experience.

• Outstanding customer service: capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong communication skills: proficient in verbal and written communication to engage with customers and convey information clearly.
• Effective problem‑solving: skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to learn: a keen interest in ongoing learning and professional development.
• Target focus: recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Team working: understands the significance of collaboration and teamwork in providing excellent customer service and reaching pet‑care centre goals.
• Flexibility: able to work shifts that may include evenings, weekends and some bank holidays.

• Attractive rates of pay.
• Paid holidays.
• Additional leave for birthdays and special occasions.
• 20% colleague discount in stores.
• Discretionary annual bonus scheme.
• Access to other discounts and benefits.
• Opportunity to do charity work in your local community.
• Career progression.