Outbound Telesales Executive

Ready to make your mark in a growing energy business?

Global Highland is recruiting on behalf of our client for an ambitious, customer-focused Outbound Telesales Executive to play a key role in the growth of an exciting new electricity proposition.

This is more than a traditional telesales role. It’s an opportunity to join a successful, employee-owned Scottish business with an established reputation for trust, reliability and outstanding customer service, while helping to build the next chapter of its growth.

You’ll be at the forefront of introducing customers to a fresh approach to domestic electricity supply, combining competitive tariffs with something increasingly valued by customers: personal service, honest advice and the reassurance of speaking to people who understand their local communities.

If you’re commercially minded, enjoy building relationships over the phone and want to be part of a business with genuine ambitions for the future, this could be the opportunity you’ve been looking for.

The opportunity

As Outbound Telesales Executive, you’ll play an important role in growing the customer base and strengthening relationships with existing customers.

Working with both established customers and new prospects, you’ll introduce the electricity proposition, understand individual customer needs and turn sales opportunities into long-term supply contracts.

You’ll also take ownership of customer renewal opportunities, helping to retain existing customers by demonstrating the value of the service and ensuring they continue to receive the support they expect.

This is a role for someone who understands that successful sales are built on more than targets and call volumes. You’ll combine a proactive approach with genuine conversations, thoughtful follow-up and a commitment to doing right by the customer.

What you’ll be doing

* Generating new business:
Making outbound calls to prospective customers and introducing the benefits of switching to a trusted Scottish energy supplier.

* Growing existing relationships:
Engaging with established customers to identify opportunities to introduce them to electricity services.

* Converting sales opportunities:
Understanding customer requirements, addressing questions and guiding prospects through to successful contract completion.

* Driving customer retention:
Managing renewal conversations, following up on opportunities and helping existing customers remain with the business.

* Building lasting relationships:
Developing rapport through a professional, approachable and consultative telephone manner.

* Managing your sales pipeline:
Using CRM systems to record activity, maintain accurate customer information and ensure timely follow-ups.

* Achieving targets:
Working towards agreed sales, conversion and retention objectives while maintaining high standards of customer care.

* Representing the brand:
Bringing a customer-first approach to every conversation and reflecting the values of trust, integrity and personal service.

What makes this opportunity different?

Joining a growing energy proposition gives you the chance to do more than step into an established sales role. You’ll have the opportunity to contribute to the development of a business, build your commercial expertise and see the impact of your work as the customer base expands.

Our client is part of a well-established, employee-owned Scottish energy group with almost 70 years of experience serving customers across mainland Scotland and its island communities.

That heritage provides a strong foundation, but the electricity proposition has its sights firmly set on the future: offering customers a genuine alternative to large national suppliers through competitive tariffs and a more personal approach to service.

As…