Customer Sales Team Leader

Global Highland is seeking an ambitious and commercially focused Customer Sales Team Leader to join a growing operation within the broadband and telecommunications sector.

This is an opportunity for an experienced sales leader to take ownership of team performance, develop talent and shape the way a sales function operates. You will be responsible for creating a motivated, accountable and results-driven team, ensuring sales objectives are achieved while maintaining excellent standards of quality, compliance and customer experience.

Rather than focusing solely on individual sales, your priority will be to maximise the performance of the wider team. Through effective coaching, performance analysis and strong day-to-day leadership, you will identify what drives success, address areas of underperformance and introduce improvements that deliver measurable results.

You will also work closely with management to influence sales strategy, improve operational processes and share frontline insight that helps strengthen the overall customer proposition.

This role would suit someone who enjoys taking ownership, developing people and turning business objectives into tangible results.

Take responsibility for the day-to-day leadership, motivation and development of an inbound and outbound sales team.

Establish clear expectations around performance, behaviours, productivity and customer experience.

Deliver structured coaching and regular one-to-one sessions to strengthen sales capability and build confidence.

Identify individual strengths and development opportunities, creating targeted action plans to improve performance.

Address performance concerns constructively and ensure appropriate support and accountability are in place.

Build a positive team culture where individuals are motivated to achieve, share knowledge and continuously improve.

Support the induction and development of new employees, helping them become confident and effective members of the team.

Take ownership of team sales performance, ensuring activity and results align with agreed business objectives.

Translate sales targets into clear team priorities and individual performance expectations.

Review conversion rates, lead management, call activity and revenue performance to identify opportunities for growth.

Introduce practical initiatives to improve sales effectiveness, productivity and consistency.

Work with team members to overcome sales challenges and improve performance against key targets.

Identify patterns in successful customer interactions and embed effective sales practices across the team.

Maintain a hands-on understanding of the sales environment, stepping in to support complex opportunities or demonstrate best practice when required.

Interpret management information to understand team performance and identify the underlying causes of trends.

Produce and present regular performance updates, highlighting achievements, risks and areas requiring attention.

Use data to prioritise coaching activity, allocate resources and inform operational decisions.

Monitor productivity and pipeline health to ensure the team is working efficiently and opportunities are managed effectively.

Recommend targeted interventions where results fall below expectations.

Provide clear, evidence-based updates to senior management on performance and improvement activity.

Take ownership of day-to-day sales operations, ensuring the team has the structure, guidance and resources needed to succeed.

Identify inefficiencies within existing workflows and implement improvements that support better performance.

Work…