Retail Relief Security Officer

Retail Relief Security Officer Role Overview

This role involves predominantly working within a retail environment, with occasional deployment to other business locations. Officers are required to work across multiple sites within a reasonable distance of their home address. Deployment details are usually provided one week in advance; due to operational requirements, changes may be communicated on the day. The standard pay rate is £12.71 per hour, with a higher site‑specific rate where applicable.

Some retail locations operate unpaid break policies, which will be communicated in advance.

To protect the client's retail store, customers, colleagues, stock, and assets by providing a visible, customer‑focused security presence in line with the site's Assignment Instructions (AI's). You will create a safe and welcoming shopping environment, prevent loss, support store operations, and deliver service that meets or exceeds Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). You will also undertake ongoing training and development to enhance security and customer service skills.

• Provide a highly visible and approachable security presence on the shop floor, acting as a deterrent to theft and anti‑social behaviour.
• Deliver excellent customer service by assisting customers, providing directions, and supporting a positive in‑store experience.
• Work closely with store management and staff to support day‑to‑day retail operations and respond to incidents.
• Monitor store activity to identify suspicious behaviour and proactively prevent stock loss (theft, fraud, damage).
• Carry out regular patrols of the sales floor, stockrooms, and external areas in line with Assignment Instructions.
• Effectively manage conflict situations with professionalism and a customer‑first approach.

• Identify, deter, and respond to shoplifting and internal theft in line with company policy and legal guidelines.
• Monitor and operate CCTV systems (where applicable) to support loss prevention and incident investigations.
• Ensure full compliance with Assignment Instructions, company policies, and UK legislation.
• Maintain an up‑to‑date SIA licence (Door Supervisor or Security Guarding) and CCTV licence where required, ensuring it is worn at all times on duty.
• Complete all required documentation, including incident reports and notebook entries, accurately and promptly.

• Maintain a safe environment for customers and colleagues by identifying and reporting hazards.
• Respond to incidents, emergencies, and first aid situations quickly and effectively.
• Use sound judgement and initiative to manage challenging situations, escalating where necessary.
• Liaise with emergency services and internal communication teams when required.
• Ensure all check calls and control procedures are completed in line with site requirements.

• Complete all mandatory training, including retail‑specific security and loss prevention training.
• Continuously develop knowledge of retail risks, behaviours, and security best practices.
• Use available technology and reporting tools effectively to support performance.
• Ensure SIA licence renewal is completed in a timely manner (minimum 16 weeks before expiry).

• Previous experience in retail security, loss prevention or a customer‑facing environment.
• Strong customer service and communication skills.
• Ability to remain calm and professional in challenging situations.
• SIA Licence (Security Guarding or Door Supervision) – essential
• CCTV SIA Licence – desirable
• SC Clearance – desirable

Our market‑leading flexible benefits scheme provides benefits that suit your lifestyle. We offer a virtual GP, salary finance scheme, flexible benefits platform Choices, high‑street discounts via MiDeals, a cycle‑to‑work scheme, life cover (the greater of your equivalent annual salary or a minimum of £10,000), a save‑as‑you‑earn scheme and a Mitie Matching Share Plan. Employees are awarded Mitie Stars for recognition, with cash prizes and a chance to win a top prize of £10,000.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know.