Support Coordinator

Victim Support Scotland – Empowering People Affected by Crime

Who We Are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values: Organisational Values

• Victims Are at the Heart of Everything We Do
• We Care
• We Work with Intent
• We Are Ambitious
• We Persevere

Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role?

This is an exciting opportunity to join our team as a Support Coordinator (Domestic Abuse). This is a 2 year fixed-term contract until 31st march 2028. Working week will be between the following days and hours:

• Monday - Friday between 8am - 8pm & Saturdays 10am - 4pm

Salary band: £27,598 - £36,445. Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.

Primary location: Moray House, 16-18 Bank Street, Inverness, IV1 1QY
. You will be expected to cover all Shetland Islands and throughout the Highlands and Islands locality.

Through this post VSS and Whole Family Wellbeing Programme aim to close a recognised gap in Highland’s domestic abuse services by providing inclusive support for all victim-survivors, including male and trans victim-survivors, as well as family members and witnesses where appropriate.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s Male and Transgender domestic violence project development and delivery plan is being implemented within your geographical area(s).

Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. You will be expected to carry a small case load.

Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support for volunteers that provide domestic violence support to male and transgender individuals.

Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

Key Accountabilities:

Victims & Witnesses First Strategy:

• Co-ordinate the deployment of volunteers within your Service(s) to meet the needs of service
• Working with the Locality Manager to implement an action plan for service development and delivery which is aligned to the organisational strategy and business plan and Vision of the Whole Family Wellbeing Programme
• Work locally to develop the ‘reach’ of VSS services and the availability of support to male and transgender domestic violence…