Housing Officer, Social Work

Job Title:

Housing Officer

Location:

Inverness
Salary:
Equivalent to up o £50,000 per annum, depending on experience
Job Type: Temporary (Immediate start until end of November) | Full time

The Opportunity:

Our client, an established organisation within the housing sector, is seeking an experienced Housing Officer to join their team on a temporary basis until the end of November.

This is an excellent opportunity for a confident and capable housing professional who can manage their own patch, deliver a high quality tenancy management service and support tenants to sustain their homes and communities. You’ll be joining a fast paced and customer focused environment where no two days are the same.

Hybrid working is available following initial training, alongside a flexible working policy.

Key Responsibilities:

* Manage a designated tenancy patch, delivering a proactive and customer focused housing management service

* Carry out tenancy sign-ups, terminations, tenancy changes and estate inspections

* Conduct regular tenancy visits, property checks and sustainment support visits

* Manage and investigate anti-social behaviour cases and neighbour disputes using early intervention and enforcement tools

* Support allocations, viewings and void turnaround processes to minimise rent loss

* Work closely with internal teams and external partners including local authority services, health professionals and support agencies

* Support vulnerable tenants through safeguarding, tenancy sustainment and appropriate signposting

* Maintain accurate records and ensure compliance with relevant housing legislation and organisational procedures

Requirements:
Essential

* Previous experience working as a Housing Officer or in a similar housing management role

* Strong understanding of Scottish housing legislation and tenancy management processes

* Experience dealing with ASB, tenancy sustainment and estate management

* Excellent communication, negotiation and problem solving skills

* Ability to manage a varied caseload independently

* Experience working with vulnerable customers

* Strong IT skills including Microsoft 365 and housing management systems

* Full UK driving licence and access to a vehicle

* Enhanced Disclosure Scotland clearance (or willingness to obtain)

* CIH Level 4 (or working towards)

Desirable

* Experience with in a Housing Association or local authority housing service

* Knowledge of trauma informed practice

* Experience attending multi agency meetings (e.g. MARAC / MAPPA)

* Supervisory or mentoring experience

What's on

Offer:

* Equivalent salary of up to £50,000 per annum, depending on experience

* Temporary contract until end of November to finish a maternity cover

* Monday - Thursday: 9 am – 5 pm

* Friday 9 am – 4:30 pm

* 1 hour lunch break

* Hybrid working following training

* Flexi-time policy available after training

* Immediate start available

About You:

You are an experienced Housing Officer who enjoys autonomy, problem-solving and delivering a high-quality tenancy service. You are confident managing your own workload, engaging with tenants and partners, and handling complex housing issues in a calm and professional manner.

How to Apply:

For any questions ahead of applying, contact Lauren at Global Highland