Office Administrator

Office Administrator Salary:
Up to £28,000 per annum

Location:

Inverurie Company:
Presly Pest Control

Hours:

Full Time (40 hours a week)
Are you an organised, customer-focused individual who enjoys helping people and keeping things running smoothly behind the scenes?

Do you thrive in a fast-paced environment where no two days are the same?

Presly Pest Control is looking for an Office Administrator to join our friendly and professional team. This is an exciting opportunity to play a key role in supporting our customers, coordinating field technicians, and helping ensure the smooth day-to-day running of our growing business.

If you have excellent communication skills, strong attention to detail, and a passion for delivering exceptional customer service, we'd love to hear from you.

The Role As an Office Administrator, you'll be the first point of contact for our customers, providing professional support and ensuring enquiries are handled efficiently and effectively.

Working closely with our field technicians and wider team, you'll help coordinate service delivery, manage customer information, and provide essential administrative support that keeps our operation running smoothly.

This is a varied role offering the opportunity to develop your skills within a successful and growing service business.

Key Responsibilities Customer Service & Communication Manage incoming customer enquiries via telephone and email.

Provide accurate information and resolve customer queries promptly and professionally.

Log incoming calls, enquiries, and business opportunities accurately.

Maintain excellent customer service standards at all times.

Scheduling & Operational Support Allocate service calls and jobs to field technicians.

Coordinate with technicians to ensure they have all necessary information for customer visits.

Support the efficient scheduling and delivery of pest control services.

Administration & Data Management Process service requests, invoices, and certification requests accurately.

Maintain and update customer records within company systems.

Ensure customer data is accurate, secure, and compliant with data protection requirements.

Assist with data entry and CRM system administration.

General Office Support Provide administrative support to the wider business.

Assist with day-to-day office activities and operational administration.

Support continuous improvement of administrative processes and customer service delivery.

What We're Looking For Essential Skills & Experience Previous experience in a customer service or administrative role.

Excellent verbal and written communication skills.

Professional, friendly, and customer-focused approach.

Strong organisational skills with the ability to manage multiple priorities.

High attention to detail and accuracy.

Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.

Experience using CRM systems or customer databases.

Ability to work independently and as part of a team.

Strong problem-solving skills and a proactive approach.

Personal Attributes Positive and enthusiastic attitude.

Reliable and dependable.

Strong customer service mindset.

Well organised and able to remain calm under pressure.

Flexible and adaptable in a busy working environment.

About You You're someone who enjoys helping customers, solving problems, and making sure things get done properly. You take pride in delivering excellent service and enjoy being the person that colleagues and customers can rely on.

Most importantly, you'll bring a positive attitude, strong attention to detail, and a willingness to contribute to the success of the team every day.

For further information please contact jack.nesteruk

At Pest Control Partnership, our people are at the centre of everything we do. We are committed to…