Visitor Centre Assistant

What makes this a great opportunity?

Visitor Centre Assistant

Part Time - 12 hours per week

The spirits industry is an exciting, dynamic and fast-paced business. Suntory Global Spirits is the third-largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business. Working within the Brand Home, representing one of the most unique Whisky brands, you will have the unique opportunity to promote Glen Garioch to visitors and industry colleagues from all over the world.

Where every day is different and with a wide variety of responsibilities ranging from tour guiding, whisky specialist to retailer, the need for a dynamic, adaptable, motivated individual is essential. Reporting directly to the Visitor Centre Manager, our Visitor Centre Assistants are responsible for delivering a world class premium brand experience that will enhance the brand image and deliver value to the business.

• Learn the history and heritage of the distillery and be able to communicate this to visitors
• Responsibility for service delivery through leading all distillery tours and on/offsite tastings
• Work across all areas of the visitor centre including hosting groups, working in the retail shop and tasting bar
• Host all levels of tours of the distillery, delivering high standards of customer service
• Responsible for opening and closing premises
• Assist with stock takes and counts
• Daily banking and reconciliation
• Administrative duties including responding to customer emails, processing of sales orders and organising the daily diary
• Work closely with the Visitor Centre Manager to define annual goals/objectives
• Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously
• Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness

• Drive and passion for delivering excellent customer service and experience
• Excellent communication and interpersonal skills, with a “can do” attitude
• Good listening and questioning skills
• Good knowledge of Microsoft Word, Excel and Power Point
• Excellent oral and written skills with the ability to deliver presentations to wide and varied audiences

• Experience in presenting to a wide range of audiences
• Awareness of Suntory Global Spirit brands and the company values
• Charismatic, possessing the ability to educate and inspire through storytelling
• Current Driving License is desirable
• Previous experience within the hospitality, retail and/or tourism sector is desirable