Service Manager

Job Details

Job Location:

Iola KS - Iola, KS 66749

Job Category:
Management

Agri Vision Equipment Group and Prairie Land Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best‑in‑class service and support for our respective customers. Our purpose is to lead agriculture in rural America.

We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance.

With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we have a strong presence in numerous locations with our support spanning through western Iowa, eastern Nebraska, central and eastern Kansas, and northwest Missouri.

We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train with the right individual who is willing to work hard and make customers their #1 priority.

Look Forward. Adapt Often. Lead Always.

The Service Manager is responsible for the safe, efficient, and profitable operation of the Service Department. The Service Manager reports to the Store Manager.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Works with the Regional Manager, Director of Aftermarket, and Store Manager to develop Service Department goals and budget in alignment with overall company financial and operation objectives.
• Successfully recruit, hire, manage, and develop service department employee performance that results in an environment of teamwork, high productivity, and high morale.
• Develop and execute employee development plans through timely evaluation, coaching, training, and development activities in ways that increase their performance.
• Helps coordinate customer clinics, field days, and related promotional events.
• Submits all service warranty and Product Improvement Program (PIP) claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews work orders for completeness and accuracy prior to billing to the customer.
• Ensures all departmental tools, equipment, and company vehicles are in good working order.
• Performs other duties as required and necessary to ensure the success of AVE-PLP.

• Directly manages all service department employees in accordance with AVE-PLP's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work including goal and direction setting, appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems.

• Ability to consistently promote, support, work, and act in a manner in support of AVE-PLP’s DNA.
• Knowledge of John Deere and competitive products.
• Ability to lead and motivate others.
• Solid analytical, business planning, problem solving, and marketing skills.
• Strong knowledge of service operations including financial principles related to service department operations.
• Ability to demonstrate strong communication skills, both verbal and written.
• Excellent customer service skills including negotiating customer complaints to a…