Beverage Server Lead

Job Summary

Lead Beverage Server is responsible for overseeing the beverage service operation within the establishment, ensuring that guests receive exceptional service and quality beverages throughout their experience. This role involves leading a team of beverage servers, managing inventory, and maintaining a pristine and welcoming atmosphere.

• Required high school diploma or equivalent.
• Must have basic math skills in order to count money and present change correctly.
• Must have knowledge of guest charge procedures.
• Must possess excellent customer service and communication skills.
• Knowledgeable of or able to learn tray service and cocktail ingredients.
• Must be at least 21 years of age.
• Preferred 1-year previous food service experience.
• Preferred minimum 6-months experience in money-handling and cash register operations.

• Lead and train beverage service staff, providing guidance and support to ensure all team members deliver exceptional guest service.
• Leads daily beverage server operations when supervisor and/or manager is not present.
• Works with department supervisors and/or managers on the organization of daily schedule and zone assignments.
• Delivers exceptional customer service by engaging with new guests daily, ensuring high-quality beverage service, and building strong player relationships to consistently exceed expectations.
• Ensures opening, closing, and on-going side work is completed for each shift in a proper fashion based on completed check-lists.
• Maintains cleanliness of the casino floor and work areas as needed, and coordinates daily deep-cleaning tasks among team members. Ensures compliance with all sanitation and health code standards.
• Provides warm, attentive beverage service with a focus on creating a welcoming and memorable guest experience, demonstrating professionalism and friendliness at all times.
• Works with department managers and/or supervisors to conduct daily buzzes and ensures that the staff is knowledgeable on current promotions and events in the casino.
• Acts as a resource for team members by observing service quality and offering guidance, recommendations, and best practices to help maintain high service standards.
• Ensures beverage stations are well-organized and stocked, allowing for efficient service during peak hours.
• Learns operating procedures of computer systems such as POS/Boss and oversees cash transactions.
• Notifies supervisor and/or manager of employees not following policies and procedures to maintain high standards of service.
• Maintains an understanding of current cocktail trends and menu innovations to provide guests with the latest offerings.
• Responsible for addressing guest questions or concerns, providing solutions to rectify concerns, and/or notifying supervisors and/or managers to assist in a resolution.
• Oversees daily inventory by usage, conducting regular stock counts, and placing orders to maintain adequate supplies.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”);
  
  look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
• Demonstrates professionalism and pride as a representative of Harrah’s, setting a positive example for team members and inspiring others to uphold the same standards.
• Must be able to get along with co-workers and work as a team.
• Ability to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as…