Restaurant Manager - Louie Oliver's

Restaurant Manager - Louie Oliver's, Harrah's Northern California

Mid-Senior level

Full-time

Management and Manufacturing

Gambling Facilities and Casinos

Responsible for supervising the day-to-day operations of Louie Oliver’s Restaurant. Ensures department service goals are achieved, embraces the company’s service culture and core values, and maintains superior guest service while maximizing profitability within a safe, secure, and clean environment. Exhibits leadership and vision to align, inspire, develop, and motivate team members.

• Required minimum of 4 years’ related experience and/or equivalent combination of education and experience with at least 2 years of supervisory experience.
• Excellent communication, team‑building, and problem‑solving skills.
• Must be at least 21 years of age.
• Ability to read and understand documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Skill in solving practical problems and dealing with a variety of concrete variables in situations where limited standardization exists.
• Ability to understand various instructions furnished in written, oral, diagram, or schedule form.
• Ability to speak effectively before groups of customers or employees of the organization.

• Supervise the daily operation of Louie Oliver’s effectively and efficiently.
• Ensure successful operation of Louie Oliver’s as measured through guest and teammate service scores.
• Maintain highest degree of customer satisfaction for Louie Oliver’s.
• Analyze and evaluate operations to achieve cost‑effective running of the outlet.
• Conduct pre‑shift meetings, adjust schedules, and control shift staffing levels to meet budgeted labor costs; supervise employee performance (including coaching and feedback).
• Monitor and control physical and sanitary conditions of assigned areas.
• Assist in corrective action under guidance of the Food & Beverage Manager to achieve revenues, operating expenses, and GSRS rating.
• Ensure proper usage and requisitioning of operating supplies within established guidelines.
• Inspect facilities to ensure compliance with state and local health laws and internal regulations.
• Ensure legal compliance with federal, state, and gaming laws.
• Inspect and taste prepared foods to maintain quality standards and sanitation regulations.
• Work closely with employees and guests to correct concerns regarding quality and services.
• Hire staff and ensure proper training, supervision, and development of subordinates.
• Conduct performance reviews, recommend wage increases and promotions, and handle employee complaints or grievances.
• Maintain daily employee attendance and work records.
• All team members follow the Everyone Greets Everyone (EGE) policy and participate in mandatory meetings and pre‑shift BUZZ sessions.
• Must be able to get along with co‑workers and work as a team.
• Ability to read, write, speak, and understand English.
• Respond to visual and aural cues.
• Present a well‑groomed, professional appearance.
• Meet attendance guidelines and comply with all state, federal, and regulatory policies and procedures.
• Work a varied schedule including holidays, nights, and weekends as needed.
• Work a reasonable amount of overtime when required.
• Perform other duties as assigned.

• Must be physically mobile with reasonable accommodations.
• Must be able to sit, stand, or walk for long periods of time.
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout the outlet.
• Must be able to lift up to 50 pounds and push carts weighing up to 100 pounds.
• Must use proper team lifting and carrying techniques.
• Must be able to push, pull, bend, reach, stoop, kneel, twist, and grip items when working in the outlet.
• Must have manual dexterity and coordination to operate office equipment, including PC computers, fax machine, and photocopier.
• Must be able to work in areas containing secondhand smoke, dust, loud noises, and bright lights.

TO APPLY FOR THIS POSITION VISIT OUR WEBSITE:

Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Preference is given to qualified Buena Vista Me‑Wuk tribal members and members of other federally recognized tribes.

JOB CODE: 206-25(1)