Customer Service Representative

Job Summary

Denker Culligan Water is seeking an individual experienced in customer relations for a Part‑Time position. We are growing, and are excited to add this position to our team! We're looking for someone who has great customer service and time‑management skills, can be flexible with tasks and activities as necessary, enjoys working as part of a team, and is a positive person overall!

The Customer Service Representative's primary responsibilities are to answer phones and greet walk‑in customers, work directly with customers to discuss orders, resolve problems, and meet related needs, and to work on special projects as necessary. To be a successful Customer Service Representative, you should be detail‑oriented, organized, and have strong interpersonal and communication skills.

• Extensive problem solving, order processing, and helping to manage customer accounts
• Answer phones, providing support and direction
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation
• Other responsibilities as necessary

• High school diploma or GED
• Minimum of two years of customer service experience preferred
• Strong time management and project management skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Excellent communication skills, both written and verbal

• Company-paid training
• Employee discounts for Culligan in‑home products

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state‑of‑the‑art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole‑house filtration systems.