Emergency Services Dispatcher

Full Time
Compensation set by current Collective Bargaining Agreement

Under the supervision of the 911 Central Dispatch Director or designee, the dispatcher receives requests for police, fire, emergency medical and other types of assistance from the public. The dispatcher relays the calls for service to the appropriate agencies or units. 911 Central Dispatch is a 24- hour operation. Employees will be required to work any shift/hours, including days, nights, weekends and holidays, and will be required to work overtime as needed.

• Receives all incoming phone calls from the public requesting police, fire, emergency medical or other assistance.
• Refers non-emergency calls to the appropriate agencies, departments or other resources.
• Classifies the nature of the call, the priority of the call, and determines the appropriate emergency service agency to handle the call.
• Monitors telephone and radio traffic, maintaining room awareness and assisting coworkers as needed or requested.
• Assists emergency service units in the field by securing and verifying information through computers, department files, records, and other resources.
• Obtains and coordinates the assistance of police, fire, medical, wreckers, utility, public works departments and other agencies as needed.
• Records and maintains information on both manual and automated record-keeping systems.
• Utilizes radio consoles, recorders, E911 displays, computer-aided dispatching (CAD), LEIN and NCIC, and other dispatch-related equipment.
• May assist in training new dispatchers and in evaluating the progress and/or performance of probationary employees.
• Perform other related duties as required and/or directed.
• May participate in the selection of new employees including making recommendations to the director regarding hiring.
• Ensure that all equipment and systems are operating and functioning as needed for them to perform their duties, advising supervisors of all repairs needed
• Works closely with first responders to foster cooperation and quality service issues. Completes special projects, attends meetings, and participates in special teams or committees as needed or assigned.
• Contributes to the efficiency and effectiveness of the center by offering suggestions and directing or participating as an active member of the work team.
• Represents ICCD/Ionia County with dignity and integrity and a spirit of cooperation in all relationships with staff, public safety partners and the public.
• Performs the duties of Communications Training Officer (CTO) as required with responsibilities as assigned.
• Performs other duties as required

The Core Competency Expectation Level and Performance Expectations are listed below.

• Customer Focus
• Teamwork
• Process Focus
• Communication
• Decision Making & Judgement
• Analysis & Problem Solving

This position may be assigned as a Communications Training Officer providing training and limited supervisory responsibilities, as assigned by the Director.

This job operates in a professional office environment in a locked dispatch center. This role routinely uses standard office equipment to include numerous computers, radios, phones, printers, photocopiers and filing cabinets.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the Dispatcher must have the ability to handle varied and often high levels of stress, while remaining calm and composed.
• Ability to communicate calmly, effectively, both verbally and in writing.
• Required to operate multiple computers, radios and other office machinery.
• The position is largely a sedentary role; however, sitting, walking, standing, bending over, lifting, holding/carrying objects found in an office environment.
• At times this position may require working in extreme temperatures during outdoor events.
• Remain flexible with break times as lunch breaks cannot be scheduled.
• Pass a workplace physical to include, eyesight must be corrected to 20/20, hearing in both ears is no less than 40db and pass drug screen.
• Pass an extensive…