Office Assistant

The Front Office Assistant is a full-time position responsible for organizing staff, client and agency records, covering receptionist duties as scheduled or as needed. This position will also perform a variety of other administrative and clerical duties that support client services. These duties will vary as agency needs fluctuate. The schedule is primarily M-F, 9am-5pm.

• Substitute for the Front Office Manager and Community Services Coordinator to cover breaks or absences as needed.
• Greet and assist walk-in visitors, clients, and staff.
• Answer phones.
• Resource person for staff requiring assistance.
• Filing of current materials, thinning of older materials.

• Assist in electronically archiving records (scanning and uploading).
• Assist in retrieving archived records as requested.
• Annually review records that no longer need to be on file for the mandated period and gather for shredding service.
• Oversee ongoing shredding and organize quarterly commercial shredding service as needed.

• Follow through with a consistent schedule and adherence to deadlines.
• Complete all tasks assigned by supervisor.
• Meet with supervisor as scheduled.
• Coordinate with front office staff to ensure the front office is always covered.
• Treat all colleagues and clients with dignity and respect.
• Prompt, professional and responsive communication with clients, fellow staff, supervisor– in-person, via telephone, electronic, and written correspondence.
• Follow all agency policies and procedures.
• Dress, personal appearance, and manner of behavior must reflect a professional image.
• Maintain confidentiality and follow HIPAA guidelines.

Direct Supervisor:
Front Office Manager

• High School diploma
• Experience in office organization and records keeping, filing systems.
• Pass required background checks and screenings.
• Maintain valid driver’s license and reliable, privately insured car.

• 1+ years of experience working in an office or reception setting.
• Experience working in social services.
• Medication Manager certification or equivalent training (can be attained post-hire)

• Ability to work and engage with a wide variety of people
• Problem solving
• Active listening
• Ability to work independently and collaboratively
• Adaptability
• Ability to meet deadlines
• Proficiency in writing skills and attention to detail
• Proficiency in computer basics, including Word, Outlook, and Excel
• Organizational aptitude, especially for electronic and physical documents
• Multi-tasking
• Basic knowledge of office equipment, office operation functions, and customer skills building

Successful Living offers bonuses and a competitive benefits package to all staff members.

• $200 Sign-on Bonus (paid after successful completion of probationary period)
• $500-$750 Referral Bonus (paid after successful completion of referred staff’s probation period)
• Competitive Benefits Package including, but not limited to:

• Insurance*
• Health, Dental, Vision
• PTO*
• Vacation, Sick Time, Personal Day
• Holiday Pay
• Employee Assistance Program (EAP)
• 401(k) w/ Agency Match
• Mileage Reimbursement
• Staff Development & Training

* Full-time benefit