Clerk III - Digestive Health Center

Under general supervision of the clinic supervisor, duties include providing reception and scheduling coverage for Internal Medicine and Surgery Department within the Digestive Health Clinic.

Schedule & coordinate outpatient appointments and tests at University of Iowa Healthcare, Iowa River Landing and outreach locations in person and over the telephone utilizing the Epic system, following established scheduling guidelines

Provide high level of customer service to all internal and external customers including patients, visitors and clinical care teams.

Perform reception duties including check-in, answering incoming telephone calls and addressing staff, patient and visitor questions and concerns.

Assist with Epic inbasket, outlook messages, patient scheduling and registration workques, bumped clinics and follow-up scheduling at the check-out desk in the Digestive Health Clinic

Collaborate with peers and co-workers to enhance the delivery of care within the unit

Assists with resolving scheduling issues by working directly with supervisor

Follow general policies and procedures in accordance with the regulations of the University of Iowa, College of Medicine and the Department of Internal Medicine.

Perform other duties as assigned.

Demonstrates respect for all members of the University community in the course of performing one’s duties and in response to administrators, supervisors, coworkers, and customers; constructively brings forward workplace concerns to coworkers and/or supervisor.

Seeks opportunities to enhance one’s own knowledge, skills, and abilities as they relate to one’s current position and/or to prepare for potential future roles and overall career development that contribute to the mission and goals of the institution.

Represents the interests of the University and of unit leadership in the use of resources to meet service and productivity demands within unit goals and budgets; strives to promote continual process and quality improvement.

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Demonstrated attention to detail

Excellent organizational skills

Experience working with Epic in an outpatient healthcare setting scheduling appointments

Ability to maintain professionalism while handling difficult situations with patients and staff members

Demonstrated ability to handle complex situations with minimal supervision

Proficiency in computer software applications

Medical terminology, public contact/customer service is required.

• Appointment Type:
  Merit
• Schedule:
  
  Full-time

• Contact Name:
  Ashley Nelson
• Contact Email: ashley-rayer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services,  or fsds . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at  .