Clerk III - Guest Services

Clerk III - Guest Services

University of Iowa

Posted 1 day ago. The Iowa Health Care Department of Guest Services is seeking a 80% Clerk III to cover multiple areas including 5 Information Desk locations. Hours are scheduled between 6:00 AM and 8:00 PM Monday‑Friday, with additional weekend and rotating holiday coverage as needed. The primary focus is the Patient Discharge Lounge, where the clerk assists discharged patients and coordinates Lost and Found items.

• Provide excellent customer service to patients, families, guests, and staff, maintaining a positive and professional attitude at all times.
• Utilize communication skills to give information, directions, and assistance for patients and guests on the telephone and in person.
• Provide service recovery when needed, assessing situations and ensuring service‑excellence initiatives are met.
• Answer phone calls and provide appropriate responses, following customer‑service standards; make and transfer calls to the appropriate parties.
• Respect dignity and privacy of all patients and guests and observe privacy encounter directives.
• Maintain confidentiality in accordance with UI Health Care and HIPAA guidelines.
• Assist with wheelchair transport and arrange patient and guest transport requests via the transport module in Epic.
• Coordinate desk deliveries, log items, and contact appropriate departments in a timely manner following proper protocols.
• Maintain, record, and monitor Lost and Found items, researching and contacting owners as needed.
• Comply with UI Health Care and Guest Services cash‑handling policies and procedures.
• Provide information on parking options.
• Process valet transactions using the CVPS electronic valet system and appropriate cash register functions.

• Any combination of related clerical office experience, related undergraduate education, and/or post‑high‑school clerical training equivalent to two years of full‑time employment.

• Experience in public contact/customer service.

• Cash handling skills.
• Exceptional service excellence in a fast‑paced environment.
• Strong communication, attention to detail, and multi‑tasking skills.
• Professional presence.
• Computer software proficiency and basic office equipment operation.
• Ability to remain in a stationary position for periods of time.

Applicants must upload a résumé that clearly addresses how they meet the listed required and desired qualifications. The job is posted for a minimum of 10 calendar days and may be filled at any time after that period. Successful candidates will be required to self‑disclose any conviction history and will undergo a criminal background check. This position does not qualify for University sponsorship for employment authorization.

Contact:
Joseph Beebe – joseph-beebe

• Classification
  
  Title:
  
  Clerk III
• Appointment Type:
  Merit
• Schedule:
  
  Full‑time
• Work Modality Options:
  On Campus
• Pay Level: 8
• Starting Salary Minimum: $39,087.36
• Starting Salary Maximum: $58,171.68