Clerk III – UI Health Care Sioux Clinic

Clerk III – UI Health Care Sioux City Clinic 100%

University of Iowa Health Care - UI Community Clinics is seeking a 100% Clerk III at our Sioux City Clinic to provide front desk reception duties for checking patients in and out, as well as scheduling clinic appointments. This is a high-volume public contact position requiring multitasking skills and the ability to answer phones on a consistent basis to assist external and internal customers.

Position Responsibilities:

• Gathers demographic data information and enters into the hospital EPIC system.
• Gathers the referring entity, primary care provider(s), and other healthcare providers’ information and enters into the hospital EPIC system.
• Performs proper name search procedures as outlined in Policy and Procedures Manual.
• Alternates with other scheduling clerks in responding to telephone calls and assisting patients, physicians, specialty nurses, and other healthcare providers at the Scheduling desk. Assumes duties of schedulers and/or receptionists during their absences.
• Maintains effective communication with appropriate divisions.
• Performs miscellaneous clerical duties as assigned.

University of Iowa Health Care — recognized as one of the best hospitals in the United States — is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is:
Changing Medicine. Changing Lives.

WE CARE Core Values:

• Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
• Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
• Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
• Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well‑being and success of all members of our community.
• Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Benefits Highlights:

• Regular position located in Sioux City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• The University of Iowa offers a generous benefits package, including paid vacation as well as paid sick leave. Complete information regarding the full benefits package may be viewed at: (Use the "Apply for this Job" box below)./benefits

Percent of Time
: 100% (40 hours per week)

Schedule
:
Monday - Friday from 8:30 AM - 5:00 PM. Shifts include a 30-minute lunch break. No weekends, on‑call time, or holidays required.

Location
: Sioux City, IA (or surrounding clinics based on clinical need or hours)

Salary
: $39,087.36 - $58,171.68 (at 100% time)/ Hourly: $18.72 - $27.86 (based on years of experience)

Requirements

Any combination of related clerical office experience, related undergraduate education, and/or post‑high‑school clerical training that is the equivalent to two years of full‑time employment.

Special Qualifications

Public Contact/Customer Service experience

• Excellent written and verbal communication is required.

Highly Desired Requirements

Demonstrated excellent teamwork/collaboration

• Previous experience successfully multitasking priorities

Desired Requirements

Medical Terminology

Experience with EPIC

Customer service experience in an ambulatory healthcare setting

Previous experience in a Pediatric healthcare setting

Demonstrated excellent written/verbal communication

Applicat…