A​/V Installer​/Programmer

Join to apply for the A/V Installer/Programmer role at University of Iowa.

Information Technology Services at the University of Iowa is seeking two (2) A/V Installers/Programmers who will provide day‑to‑day configuration and support of technology in campus learning spaces and conference rooms, including third‑tier end‑user support. Reporting directly to the IT Director of Physical Infrastructure, these roles will also perform a variety of service‑management functions, including the development of procedural documentation for equipment installation and configuration, and support documentation for end users.

• Independently configures A/V hardware, including programming control systems, audio systems, switchers, etc., and installs and replaces A/V hardware.
• Performs in‑depth troubleshooting and support on hardware and software/firmware issues with A/V equipment.
• Documents service support activities (incidents and requests), creates and updates existing service and support process documentation, and maintains accurate records of A/V equipment in IT assets.
• Provides input on A/V technology in classrooms and other departmental meeting spaces.
• Coordinates support with vendors as needed and assists users regularly with escalated trouble issues.

• Any combination of education and experience that is equivalent to a total of typically 5 years of experience configuring, supporting, and troubleshooting audiovisual equipment.
• High‑school diploma or GED with typically 5 years of experience; or an associate’s degree or technical diploma with typically 3 years of experience; or a bachelor’s degree in a relevant field with typically 1 year of experience.
• Professional experience (typically 1 year or more) configuring, supporting, and troubleshooting audiovisual equipment including control, audio and video systems from a variety of vendors (preferably Crestron, Extron, Biamp, etc.).
• Experience supporting Windows personal computers and laptops in an enterprise setting.
• Basic knowledge of enterprise network concepts including DHCP, DNS and 802.1x authentication.
• Experience with Microsoft Teams, Zoom, and other video‑conferencing technologies in an audiovisual setting.
• Experience reading and interpreting A/V schematics and system diagrams.
• Demonstrated excellent written and verbal communication skills.
• Excellent interpersonal, customer service, and teamwork skills.
• Physical ability to routinely move and transport audiovisual and computer equipment up to 50 pounds.
• Valid U.S. driver’s license with the ability to meet the University of Iowa’s Fleet Safety requirements.

• AVIXA CTS certification highly desirable.
• Experience terminating and troubleshooting low‑voltage cables (Cat 6A, coaxial, speaker, and/or control cable).
• Vendor certification from Extron, Crestron, Biamp, or other audiovisual manufacturers.
• Experience supporting audiovisual technology in a higher education or enterprise setting.
• Experience with a scripting language (Python, Lua, etc.) in an audiovisual programming environment.

In order to be considered, applicants must upload the following materials and mark them as "Relevant File" to the submission:

• Resume
• Cover letter

Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self‑disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For questions or additional information, please contact melanie-bell.

• Classification
  
  Title:
  
  Comm Infrastructure Engineer
• Appointment Type:
  Professional and Scientific
• Schedule:
  
  Full‑time
• Work Modality Options:
  On Campus
• Seniority Level: Mid‑Senior level
• Employment Type:
  
  Full‑time
• Job Function:
  Information Technology
• Industries:
  Higher Education

• Pay Level: 3B

Contact:
Information Technology Services – Melanie Bell, melanie-bell