Senior IT Support Consultant

The HCIS Data Center Facilities Management has a wide range of responsibilities and skills needed to manage the data centers and technology rooms. This position requires 24x7 response to failures and threats to these spaces and controls access to them. This position is an on-site position at the Medical Center University Campus.

Responsible for monitoring equipment and space from an MEP perspective and responding to data trends, alarms and Preventative Maintenance scheduling.

Responsible for capacity planning of data centers MEP, Infrastructure, Network/SAN.

Responsible for capacity planning of technology rooms MEP.

Support troubleshooting of server hardware, networks, and support equipment in HCIS data centers and telecom closets. Includes install of customer swappable parts inside servers and other equipment with directions from Systems Administrators.

Escort all contractors into IT spaces to fix equipment and new installations or projects inside.

Manage MEP capital and operational projects relating to HCIS Data Centers.

The University of Iowa offers a generous benefits package, including 24 days of paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits .

Percent of Time: 100%

Location
:

Onsite - University Medical Center University (MCU)

Experience in installing network racked equipment (Servers, Appliances) with wire management skills and attention to detail and documentation.

Excellent written and oral communication skills.

Ability to move and install equipment.

A valid driver’s license and ability to meet and maintain UI Fleet Safety Standards.

Experience with supporting large capacity UPS systems and the infrastructure upstream and downstream.

Experience with Controls systems such as Johnson Controls, Siemens, Struxureware, or other SNMP/Modbus based platforms.

Understand Network topologies and support of network equipment such as Cisco.

Customer support skills with good communication and collaboration.

Strong writing and documentation skills.

Proficient in Microsoft Office for communication/collaboration and documentation.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

• Classification
  
  Title:
  
  Senior IT Support Consultant
• Appointment Type:
  Professional and Scientific
• Schedule:
  
  Full-time
• Work Modality Options:
  On Campus

• Contact Email:
  Michael-j-Ryan

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services,  or fsds . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at  .