Club Manager

Club Manager at Baseline Fitness

Reports to: District Manager

Status: Full Time / Supervisor / Exempt / Non-Exempt

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring all team members provide a great customer service experience at all times.
• High involvement in front‑desk tasks: greeting and welcoming members, gym tours, resolving member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to help achieve company standards.
• Ensure prompt opening/closing of the gym and that the club is open and staffed during all business hours.
• Ensure staff are aware of and trained on all current marketing promotions.
• Complete the managerial portion of onboarding in Paycom for all new hires.
• Implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

• Customer Service: Communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: Actively listen to customers, empathize, and work together to solve problems.
• Problem Solving: Recognize and define problems, analyze information, encourage alternative solutions, and plan to resolve situations.
• Diplomacy: Demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: Maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

• Honesty and a strong work ethic.
• At least one year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs. less than 30% of the time.

• Dental Insurance
• Employee discounts
• Flexible schedule
• Health Insurance
• Vision Insurance
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short‑Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Enhancing people’s lives with an affordable, high‑quality fitness experience requires a team of inspiring, motivated, and fun‑loving go‑getters. Baseline Fitness, part of the Planet Fitness family, is one of the largest and fastest‑growing franchisors of fitness centers in the United States. We’re seeking top talent to join us in cultivating our Judgement Free Zone® and shaping the future of our brand.