Electronic Service Technician - Iowa​/Cedar Rapids, IA

Electronic Service Technician - Iowa City/Cedar Rapids, IA

Join Convergint as a full‑time, enthusiastic, results driven and forward‑thinking Electronic Security Service Technician. In this role you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As part of a dynamic team, you will grow as Convergint grows.

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You have a passion for providing world‑class service to customers, colleagues and communities, and you are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and at home.

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 values and beliefs which drive our unmatched culture, making us the #1 global, service‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

• Participate in our Recruit Awesome People program to promote a colleague‑first culture and refer top talent.
• Act as “our customer’s best service provider” at all times, ensuring Convergint is the customer’s first choice for service.
• Respond to routine and non‑routine customer service calls, scheduled maintenance calls; diagnose, troubleshoot, repair, replace defective parts and debug systems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identify and resolve problems for many types of service calls, analyze repair requirements and provide customers with appropriate solutions, complete necessary repairs and replacements, and exercise judgment in selecting methods and techniques.
• Complete accurate and detailed service reports for customers and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• Provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation; install, configure, and support a variety of network systems and equipment for assigned projects when required.
• Execute all service calls in accordance with federal, state and local regulations as well as company health and safety policies and procedures.
• Communicate and work with other team members consistently to improve overall operations of the Convergint Technology Center and the company.
• Perform preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross‑train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
• Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed security and the installation of small or less complex projects.
• Perform other duties and responsibilities as requested or required.

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and/or experience related to electronic security systems.
• Some programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self‑starter and work well with direct supervision.
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis.

• 10 company holidays and paid time off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, dental and vision plan.
• Life insurance and disability plan.
• Wellness program.
• 401(k) matching plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate social responsibility day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.

• Education:
  
  High school/ GED or equivalent experience.
• Minimum experience:
  
  0–3 years servicing, integrating and programming video, alarm and access control systems;
  Avigilon experience is a plus but not required.
• We are an Equal Opportunity Employer.

• Seniority level:
  Entry level.
• Employment type:
  
  Full-time.
• Job function:
  Information Technology.
• Industries:
  Security and investigations.

Referrals increase your chances of interviewing at Convergint by 2x.

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