Switchboard Operator​/Receptionist

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The Iowa Department of Health and Human Services (HHS), Division of State-Operated Specialty Care, Bureau of State Training School (STS) is seeking a Switchboard Operator/Receptionist to join our team. This full‑time position is scheduled Friday‑Monday, 11:00 a.m. – 9:00 p.m. Occasionally overtime may be offered.

The Switchboard Operator/Receptionist has no direct contact with students. The primary function is to operate as the complete communication command post for security, movement, emergencies, and visitors. The role responds to all calls for assistance by relaying appropriate information in a timely manner and answering all incoming phone calls. The operator also directs traffic and visitors to desired locations. Desired candidates are reliable, able to multitask under pressure, maintain composure, prioritize calls and actions, and have working knowledge of Microsoft Office applications.

• Answer phone calls and relay callers to appropriate sources.
• Document movement of students and staff on or off grounds.
• Document visitors.
• Document emergency responses.
• Serve as the central communications operator for the entire State Training School operation.
• Contact law enforcement as appropriate.
• File documents.
• Assist in mission‑critical responses and coordinate as a focal point of operations.
• Log and distribute emergency response supplies.

Applicants must complete a background check to be considered for the position.

Minimum Qualification Requirements:
No specific education or work experience required.

Additional Qualification Requirements:
Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 words per minute net as demonstrated by a typing examination.

• Health, dental, and vision coverage.
• Paid time off: vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement plans: IPERS (employees contribute 6.29%, state contributes 9.44%) and Employer Sponsored Retirement Plan (state matches dollar for dollar up to $75/month).
• Flexible spending accounts for medical and dependent care expenses.
• Life insurance and free long‑term disability insurance.
• Employee assistance program.
• Employee discount programs.
• Free on‑campus workout facilities.

STS is located in Eldora, a small community with a population of approximately 2,800 residents in north central Iowa. Nearby attractions include the Iowa River Greenbelt scenic drive, hiking, fishing, and a 9‑hole golf course.

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the HHS system to apply. Minorities, women, persons with disabilities, and veterans are encouraged to apply.

The State of Iowa participates in E‑Verify. New hires will be verified through the E‑Verify system to ensure authorization to work in the United States. The State of Iowa also complies with federal Right‑to‑Work laws, which protect employees’ rights to work without being required to join a labor organization.

Entry level

Full‑time

Administrative

Government Administration