Inside Sales Assistant

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SSAB is one of the largest North American producers of steel plate and coil, serving many industrial markets including energy, construction, agriculture and transportation. SSAB operates five state‑of‑the‑art facilities strategically located in key regions across the U.S. SSAB has nearly 1,200 highly skilled employees in the U.S. Jobs at SSAB range from machine operators and sales people to advanced engineers and corporate professionals in HR, finance and more.

SSAB offers challenging careers and a comprehensive benefit program designed to keep employees and their families healthy and secure.

The Sales Assistant works closely with the Inside Sales Representatives in assisting in the process of order entry and the overall activities of the department to ensure that the goals are achieved and the needs of the customers are fulfilled. This position also provides general support functions for sales staff as required.

• Responsible for distributing sales documentation such as order acknowledgements, weekly highlights and industry reports
• Answers overload telephone calls in support of the Inside Sales group, addressing simple customer queries such as order status, current delivery lead times, stock availability, etc.
• Maintains customer order files and scans documents for the sales department
• Maintains an up‑to‑date master database and mailing list
• Executes reports and/or types correspondence including claims delinquency reports, sales revenue and tonnage tracking, inventory, order inquiry and others as needed
• Assists in compiling claim information and claim entry
• Maintains monthly internal usage orders
• Maintains calendar / schedules of department members
• Coordinates customer tours of mill, organizing safety equipment, literature, tour approvals, lunches, tour guides, etc.
• Assists with the organization of customer appreciation events, coordinating invitations and responses, coordinating with golf course / hotels / venues, preparing nametags, menu, gifts, etc.
• Develops skills to fill in for Inside Sales Representatives in periodic absences, including order status communication, performing inventory searches and order entry
• Maintains a schedule of customer plant closures for use by production planning and shipping
• Maintains the commercial literature inventory and responds to general inquiries for promotions
• Provides mailroom backup for facility as needed
• Office presence required
• Regular and reliable attendance

• Required: Previous clerical experience;
  Good computer skills including Word and Excel;
  Ability to work in a team environment;
  Good verbal and written communication skills
• Preferred: Previous experience as an Administrative or Sales Assistant

Required: Associate’s degree in Business or related field

No direct reports

• This position operates in an office environment. The role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. The role is partially sedentary, sitting for several hours at a desk, with additional activity of walking to/from and standing at alternative work areas (e.g., photocopiers, paper shredders, mailroom). Filing and handling materials is required. This requires the use of hands to finger, hold, handle, reach with hands and arms and to lift and/or carry items up to 30 lbs.
• Occasional requirement to work in the mill environment with exposure to heat/cold, walking/stairs, noise and wearing safety equipment/clothing for protection during plant tours.
• Drive for departmental errands and trainings.

• Position is full time, non‑exempt, and is eligible for overtime.
• Position works an eight (8) hour day shift, Monday through Friday, occasional overtime may be required.
• Travel for this position is limited and expected to comprise less than 1% of work hours.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Primary Metal Manufacturing

• Driven – Together we create value
• True – Do what is right
• Ahead – Future in mind