Manager, Part Sales

Winnebago Outdoors, based in Forest City, IA is seeking a process driven, customer-focused leader to join our Customer Experience team as Manager of Part Sales. In this critical role, you will lead and optimize the full lifecycle of part sales operations – including parts ordering, fulfillment, pricing strategy, inventory coordination, dealer and customer support, and continuous improvement initiatives. Guided by our mission to "Serve, Solve, Simplify" you will champion a service-oriented culture, strengthen dealer partnerships, improve part sales delivery, and ultimately improve our dealer and customers experience with Winnebago while driving revenue growth.

The ideal candidate will be a strategic thinker and hands-on leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

• Develop and implement part sales strategies to meet revenue and customer satisfaction goals.
• Monitor sales performance and identify opportunities for growth and improvement.
• Develop and implement competitive pricing strategies that balance profit and revenue growth
• Ensure timely and accurate resolution of customer and dealer part inquiries.

• Own and continuously improve all part sales processes, including order intake, fulfillment, returns, and warranty coordination.
• Collaborate cross-functionally to streamline workflows and eliminate friction points.
• Partner with supply chain, warehouse, and finance teams to optimize inventory levels.
• Develop and implement process for forecasting and demand planning for service parts
• Monitor part availability and proactively address shortages or delays; collaborating with procurement and/or suppliers as needed.

• Lead and develop a high-performing team focused on operational excellence and customer satisfaction.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Track key performance indicators (KPIs) and provide regular updates to leadership.
• Use data to drive decisions and support strategic initiatives.
• Develop team capabilities and facilitate team training as needed

• 5+ years of experience in part sales, operations, or customer service leadership.
• Bachelor’s or master’s degree in related field;
  Business, Supply Chain, or Operations preferred
• Strong understanding of sales processes, ERP systems (D365 preferred), and inventory management.
• Excellent verbal and written communication skills, with the ability to influence and align diverse stakeholders.
• Proven ability to lead cross-functional initiatives and drive process improvements.
• Familiarity with technical service, warranty systems, and customer relationship management (CRM) tools preferred.

Winnebago Outdoors is in beautiful Forest City, IA. This community provides numerous outdoor activities including miles of bike trails, canoeing, golf, 10 parks, and aquatic center. For indoor entertainment enjoy the 630 seat Bowman Fine Arts Center. Only two hours from Minneapolis and an hour and a half from the top ranked hospital in the nation, Mayo Clinic. In addition, Iowa offers a 17% lower cost of housing than the national average.

Communities nearby such as Clear Lake and Mason City offer beaches, lakes, breweries, arts, and culture.

By fostering innovation, igniting growth, promoting well-being and connecting with purpose, we cultivate the passion and pride that make both work and play extraordinary. Greatness is in your NATURE.