Client Engagement Specialist; Heights), Safe Parking Program - Part-Time

Client Engagement Specialist (City Heights), Safe Parking Program - Part-Time

Position Title: Client Engagement Specialist

Organization: Jewish Family Service of San Diego

Department: PAHS/ Safe Parking Program

Position Type: Half Time (25 hours/week) Non-Exempt

Work Setting: Fully Onsite

Location: City Heights Site

Reports To: Site Supervisor

Pay Range: $20 – $21 per hour

Compensation Details: In addition to standard pay, compensation includes generous employer 401(k) contributions.

Benefits: Paid vacation, sick leave, 15 paid holidays (including Federal and Jewish holidays), floating holidays, and 2 wellness days per year.

Position Overview: Jewish Family Service is seeking a compassionate, mission‑driven individual to join the Safe Parking Program team as the Client Engagement Specialist. You will create a welcoming environment for families experiencing homelessness to enroll in the City Heights parking lot, support agency functions, and collaborate closely with the Site Supervisor and safety team.

• Create a welcoming environment for all Safe Parking participants, current and potential
• Guide participants to their parking location as they enter the lot
• Complete intake tours, paperwork, and data entry into the ETOi database
• Complete all agency logs and incident reports in a timely manner
• Communicate any concerns or issues to supervisor appropriately
• Assist participants with resources for basic needs or programmatic guideline clarification
• Ensure programmatic guidelines are upheld and followed
• Conduct daily/nightly attendance checks
• Mediator and resolve client concerns when necessary
• Provide immediate, professional response to any safety or security emergency within the site
• Know the clients, their needs, and connect them with help as needed
• Remain alert and active during your shift
• Perform other duties as assigned

• One year in a similar role or equivalent combination of training, education, and experience serving the underserved/unhoused population
• Excellent communication skills
• Proficiency in navigating computer systems, databases, and mobile phone technology
• Ability to work a flexible overnight, weekend, and holiday schedule
• Comfort working in a multilingual environment
• Prior social service, housing, or homelessness experience preferred (worked or lived)
• Ability to set limits with stressed clients and demonstrate good customer service under urgency
• Unconditional positive regard for clients seeking support from Safe Parking Lot Program
• Physical ability to walk/stand for long periods of time
• Reliable transportation to work

• Bilingual English/Spanish preferred

• Walk and navigate uneven terrain (gravel parking lots)
• Lift 20–25 pounds
• Stand/walk for long periods of time

Incomplete submissions will not be considered. Please, no phone calls. Principal only. Local candidates only (relocation not provided).

Jewish Family Service of San Diego is a client‑centered, impact‑driven organization working to build a stronger, more resilient community. For over 100 years, JFS has been a trusted resource for the entire community, offering a variety of life‑changing services. We believe our employees are the backbone of our agency and strive to treat each employee with dignity and respect. Our goal is your success.

Come work at JFS and join our move forward together.

• Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.