Customer Service Specialist

At NEW Cooperative, we’re committed to supporting agriculture, strengthening our communities, and investing in our people. As a farmer-owned cooperative, we provide meaningful career opportunities across operations, agronomy, grain, feed, energy, transportation, administration, technology, and corporate services.

Whether you’re just beginning your career or bringing years of experience, you’ll find a team that values safety, integrity, collaboration, and continuous improvement. We offer competitive compensation, comprehensive benefits, opportunities for professional growth, and the chance to make a difference every day.

Explore the position below to see how you can become part of the NEW Cooperative team.

Position Summary/Objective: To promote customer sales and service in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, and achieve desired sales and profit goals.

Essential Duties & Responsibilities:
Include but are not limited to the following:

Weighing and Billing

• Responsible for weighing incoming and outgoing products.
• Assist in settling accounts in a timely manner.
• Correctly split tickets for landlords, etc. as directed by farmers.
• Maintain some knowledge and interest in communication with local farm customers concerning commodity prices and trends.

Customer Service

• Answer incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handle and direct customer complaints to the proper personnel
• Provides fast, efficient, and courteous service always.
• Ensure all items sold are delivered and charged in a timely manner.
• Bill products picked up by customers.
• Keep resource manuals accessible and current.
• Attend product updates and service training sessions as required by the supervisor.
• Be aware of the cooperative’s prices on commodities and services and review with your supervisor as necessary.
• Maintain the office in aneat and orderly fashion.
• Promotes the co-op by maintaining a positive image and attitude.

Position Requirements

• Must have an acceptable driving record.

Job Performance

Skills:

Accountability

Accepts personal responsibility for the quality and timeliness of work. Acknowledges and corrects mistakes. Do not make excuses or blame others for errors or problems. Carries a fair share of the workload.

Attendance/Punctuality/Dependability

Comes to work on time every day. Is fully prepared and ready to work at beginning of the work schedule and continue until the workday is done. Makes appropriate arrangements when adverse weather or other problems might delay on-time arrival. Conforms to work hours and schedule. Let the supervisor and others know immediately when unexpected problems cause absence, lateness, or the need to leave early.

Communication Skills

Presents ideas effectively in formal and informal situations. Conveys thoughts clearly and concisely. Listens actively and attentively; asks good questions. Communicates well in writing. Keeps supervisor and coworkers informed. Shares complete and accurate information to others. Messages have the desired effect.

Customer Focus

Knows the customers and can describe their expectations. Manages customer expectations. Meets all the expectations of both internal and external customers. Gains customers’ trust and respect. Actively seeks customers’ feedback on the quality of service provided. Quickly solves customer problems.

Planning and Organizing

Maintains well-organized materials, files, systems, and tools. Breaks work down into logical steps. Anticipates and eliminates roadblocks and delays. Stays within the allotted time for accomplishing tasks. Completes tasks in the shortest, most efficient manner. Makes sure…