Customer Service Representative

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Full Time Clerical Alta, IA, US

2 days ago Requisition

Customer Service Representative

AgState is seeking a Customer Service Representative to join our team. If you enjoy working with people, have strong attention to detail, and are comfortable working with computers and basic accounting tasks, this could be a great fit for you. We’re looking for someone who takes pride in their work, communicates with professionalism and respect, and is motivated to learn and grow.

Under the direction of the CSR Team Lead and Location Leader, you will support daily agronomy operations by assisting customers in person and over the phone, answering questions, and completing administrative tasks. Day-to-day responsibilities include entering and reviewing agronomy transactions, preparing blend sheets, printing sales tickets and invoices, and assisting with bookings and prepays.

You’ll help coordinate product deliveries, respond to customer questions about products and services, and maintain accurate records to support billing and inventory. This role requires a commitment to doing the right thing, working safely, and striving for excellence in every interaction.

This is a great opportunity for individuals interested in agriculture and providing high-quality service to our producers. At AgState, you’ll be part of a team that values Respect, Integrity, Safety, and Excellence (RISE) creating a collaborative environment where employees support one another and take pride in serving their communities. We offer a stable career path along with a strong benefits package.

What You’ll Do:

• Agronomy Operations Support (Primary Focus):
  • Assist with agronomy bookings, prepays, and blend sheet entry.
  • Prepare, print, and organize sales tickets, work orders, and customer documentation.
  • Support product delivery coordination with agronomy and operations teams.
  • Help maintain accurate inventory through tracking and basic reconciliation.
  • Respond to customer questions related to agronomy products, services, and invoices.
• Customer Interaction & Service:
  • Provide friendly, professional service to customers in person and over the phone.
  • Assist with customer inquiries related to accounts, statements, grain transactions, agronomy services, and product information.
  • Support customers by locating account details, explaining basic information, and directing more complex needs appropriately.
  • Build strong customer relationships through clear communication and a solutions-focused mindset.
• Administrative and Technical Responsibilities:
  • Enter and manage customer payments and cash receipts.
  • Maintain accurate records across systems and ensure proper documentation.
  • Support shipment coordination, delivery tracking, and system data transfers.
  • Assist with report generation and basic data review for daily operations.
• Communicate effectively with team members to resolve issues and support customers.
• Seek guidance when needed and contribute to a team-focused environment.
• Deliver exceptional customer service when greeting, assisting, and communicating with customers and co-workers.
• Grain Support (Limited/As Needed):
  • Provide occasional support with basic grain-related tasks when needed.
  • Assist with general inquiries or administrative support related to grain transactions.
  • Partner with team members to ensure customer needs are met during peak times.

What You’ll Bring:

• Strong communication and customer service skills.
• Attention to detail and accuracy in data entry and recordkeeping.
• Comfort working with computers, systems, and basic accounting functions.
• Willingness to learn and grow within a…