Guest Service Attendant Job Township of Sloan Iowa USA,Entertainment & Gaming

Location: Township of Sloan

Benefits

401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources

Job Summary

Responsible for providing outstanding guest service to Winna Vegas guests. Performs a variety of guest service functions, while exchanging currency for coin, check cashing, and verification, cashing in chips, making players club cards and redeeming club benefits.

Job Duties

Proficient with all aspects of Casino Trac system.

Enrolls guest in Club Winn membership, assist guest on using Club Winn cards.

Retrieve and look up pertinent player information in the database.

Proficient with ability to make change, cashes checks, cashes in coin for customers and employees in a confidential manner.

Records amount received and prepares reports of transaction.

Verifies paperwork and dispenses monies for jackpot/fills.

Balances and account for all cash, chips, token and checks, recording all information on the appropriate forms.

Must learn and become proficient with all banks ranging from cashier window to master bank.

Able to reconcile a till after each shift.

Ensures that all “Players Club Situation Forms”, and “Players Club Guest Complaints Forms” are taken and filled out completely by attendant, and turned over to the Shift Supervisor immediately. It will be the responsibility of the supervisor/manager to process A.S.A.P.

Issues tills for Casino departments, as needed.

Maintains awareness and knowledge of all Casino activities, events, promotions, and services offered to Winna Vegas guests.

Read, understand and adhere to Gaming Compact and Winnebago Tribe Code, Rules and Regulations, Internal Controls, Standard Operating Procedures, Departmental Rules.

Must attend all meetings and/or training as directed by management.

Reports directly to Supervisor, Lead Supervisor, Manager

Perform all other job duties as assigned.

Education / Experience Requirements

High School diploma or GED required.
Comprehensive computer skills.
Six months to one years related experience or training.
Must have excellent communication and presentation skills.
Good organizational and clerical skills required.
Must be able to obtain gaming license.
Bi-cultural experience preferred.
Native American preference.

Condition of Employment

Must have a telephone.

Must be able to lift up to 50 lbs

Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.