Mortgage Department Manager

Description

Strategic and detail-oriented manager to develop, implement, and lead our entire loan servicing operation. Manage all aspects of our loan servicing from data integrity to compliance, acting as the subject expert who guides and advises our underwriters, processors, servicers, and real estate loan officers.

• Work closely with mortgage lenders to ensure loan quality standards - including quality of borrowers, complete loan applications, pipeline management, ethical behavior, and relationships with Bank and Loan Support associates.
• Responsible for the leadership and management of mortgage processing staff to achieve production deadlines, efficiencies, and operational excellence throughout the transaction process.
• Partner with location managers and Regional Presidents to support branch goals with trained mortgage lenders that provide excellent customer service for their market.
• Train new mortgage staff; foster a team-oriented work environment that inspires staff to maximize their potential; and maintain performance of mortgage team with continual guidance and support of additional information or training.
• Actively participate in local and state networking events to cultivate productive relationships for the bank (i.e. banking, realtor, and builder trade associations)
• Maintain a thorough understanding of the mortgage industry with knowledge of current issues, trends, rate environment and fees.
• Ensure compliance with all applicable Federal, State, and regulatory laws and policies, and internal operating policies, procedures, and audit standards.
• Participate in setting bank wide mortgage goals within the strategic goals of the bank, and communicating mortgage performance results by providing loan reports, to Regional Presidents, Branch Managers, and mortgage department staff
• Collaborate with Regional Presidents to evaluate staffing and recruitment to help target expanded regional territories with additional Real Estate lenders for growth opportunities.
• Maintain and establish relationships and required paperwork with applicable vendors.
• Routinely review applicable real estate and mortgage policies and procedures
• Maintain relationships with and have excellent working knowledge of all secondary market products; effectively communicate and train mortgage lenders on changes.
• Collaborate with marketing to create department marketing and production plans
• Approve mortgage loan requests within the bank’s risk tolerance
• Provide input to senior management to improve residential mortgage services for the benefit of the customer and financial institution.
• Be flexible and knowledgeable enough in all stages of the mortgage process to maintain an efficient and continual flow of mortgage operations.

• Leadership- strong ability to lead, mentor, and motivate team to achieve production targets
• Industry knowledge
  - In-depth knowledge of mortgage loan products
• Analytical skills- risk assessment and decision making capabilities
• Education
  - Bachelor's degree in Finance, Business, or related field.
• Experience of 5+ years in banking or related occupation

Medical Insurance

Dental Insurance

Vision Insurance

401(K) with match

Paid time off (PTO)

Volunteer time off (VTO)

Parental Leave

Paid STD

Paid LTD

Paid Life Insurance