Commercial Loan Assistant

Summary

Under direct supervision, but following established policies and procedures, processes loans from application to closing. Establishes loan files, prepares loan documents and processes loan files after closing to ensure that documents are recorded with proper recording authority. Inputs loans into bank computer systems and verifies loans input by other Loan Assistant I’s. Processes loan advances and payments including loan payoffs. Provides professional, timely and courteous customer service to both internal and external customers.

Responsibilities include maintaining lending department specific files, typing routine letters and memos, preparing correspondence in final form, maintaining files and records, and completing special projects as assigned.

• Review loan worksheets and orders reports necessary to process loans, including but not limited to credit reports, title and lien searches, appraisals, surveys, and title insurance commitments.
• Prepare loan documentation and paperwork for loans of individual borrowing structures, single entity borrowing structures on both Ag and Commercial loans, in accordance with bank policy/procedures.
• Make necessary filing, recording and acknowledgments to perfect liens.
• Enter new loans into the bank database and disburse loan.
• Set up and maintain customer loan files.
• Process paid loan files including terminating or releasing loan collateral.
• Track customer and collateral information and follow up on exception items as needed.
• Request and obtain evidence of appropriate insurance coverage for each loan according to established procedure/policy.
• Maintain and service existing loans with a minimal amount of guidance and assistance.
• Review loan documentation, new loans entered and the maintenance of existing loans for accuracy and completeness.
• Prepare loan tickets, including loan advances and payments, as required for processing loans and perfecting collateral.
• Process credit inquiries.
• Provide back up support for other Loan Assistant I positions.
• Provide customer service to internal and external customers in a professional, timely and courteous manner.
• As necessary, recommend changes in procedures which improve the operation of the loan assistant department.
• Adhere to State and Federal Banking regulations.

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical – Collects and researches data.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Technical Skills – Assesses own strengths and weaknesses; is able to brainstorm with manager about training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service – Manages typical customer situations; responds promptly to customer needs; meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things; does not participate in negative communication about others.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings; can fully and effectively communicate process and reasoning in order for others to understand.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar.
• Teamwork – Balances team and individual responsibilities; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; communicates the ability to help others when individual workload allows, as well as communicates the need for help from others to Manager or Loan Assistant III when workload issues arise.
• Business Acumen – Understands business implications of decisions.
• Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for…