Patient Access Specialist - Radiology Department

Patient Access Specialist – Radiology Department (Healthcare)

Monroe County Hospital & Clinics is proud to be named a Top Workplace by the Des Moines Register for the tenth year in a row, earning 5th place among mid‑sized employers in 2025. We're also honored to receive the #1 Overall Award for Employee Training, recognizing our commitment to staff growth and development, along with the prestigious USA Today Top Workplace award.

At MCHC, we put people first – our patients, our employees, and our community.

Full‑time:
Days, 36–40 hours per week working Monday–Friday

Primary duties for this position include:

• Provides patient with quality care through appointment scheduling, professional communication through messages, and correspondence regarding individual patient accounts. Provides office information to patients.
• Answers the telephone in a timely manner and identifies self. Handles the patient or individual's needs in a courteous, professional manner.
• Schedules patient appointments within the guidelines for each modality. Accurately completes pre‑admit information and creates an encounter.
• Accurately obtains orders and demographic information for each patient.
• Accurately works in all radiology computer systems including EMR, PACS and radiologist portal.
• Recognizes the importance of accuracy in all aspects of the job.
• Regular and reliable attendance.
• Ongoing compliance with MCHC educational and training requirements.
• Adheres to the MCHC mission, vision, values, and Standards of Behavior.
• Maintains patient and hospital confidentiality.
• Promotes and maintains positive relationships with patients, visitors, coworkers, and providers.
• Actively participates in department huddles, in‑services, meetings, and educational opportunities.
• Follows all departmental policies and procedures and adheres to departmental budget.