Associate Patient Care Coordinator

Location: Bellevue

Optum is seeking an  Associate    Patient Care Coordinator   to join our team in Omaha, NE. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and erience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country.

Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while  Caring. Connecting. Growing together.
Capstone Behavioral Health   has an immediate opening for a friendly, patient focused and detailed oriented   Associate Patient Care Coordinator   to join our team. The   Associate Patient Care Coordinator   is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes.

Supports the teams in meeting financial, clinical and service goals.
Location (Full-Time Onsite):
1941 S 42 Street, Suite 328, Omaha NE 68105

Schedule:

This is a 40-hour week, 8-hour shift schedule, Monday through Friday between the hours of 8:30 am to 5:00 pm CST.  The schedule will be determined by the manager upon hire.

Primary Responsibilities:

Provide reception and clerical support in the clinic's front office
Ensure all locations are welcoming and adhere to brand guidelines
Manage office supplies, facility management and upkeep
Support multiple facilities as needed
Support patient safety as part of care team
Support facility physical safety preparedness training efforts
Manage site-specific initiatives including maintenance of education, adherence to policies and accreditation
requirements as needed
New client registration and scheduling
Assist patients with the check-in and check-out process; review each patient's chart prior to appointment and
ensure consents and insurance verification are complete
Collect and upload insurance cards and identification
Assist with onboarding new patients, help patient's access patient portal, prepare and confirm completion of
paperwork.
Ensure consents and insurance verification are complete
Prior authorization request management as applicable
Triage patient question, complaints and concerns
Answer incoming calls and return voicemails timely
Respond to center outreach and triage incoming requests to appropriate departments
Assist in updating and/or schedule existing patient appointments and internal referrals with providers
Assist in transition of care and/or discharge procedures as applicable
Manage medical record requests and responses timely
Manage insurance audits as applicable
Respond to in-person inquiries across the center and triage appropriately
Process payments for co-pays, deductibles, self-pay, etc.
Collect patient balances including co-insurance post adjudication
Ensure patient inquiries are addressed quickly; including resolving patient insurance eligibility issues
Monitor clinician/admin/OBC inbox and respond accordingly within established guidelines.
Secure patient information and maintain patient confidentiality
Ability to assist with organizing and cleaning office
Performs other duties as assigned
What are the reasons to consider working for United Health Group?  Put it all together -…