Patient Account Associate Coordinator

This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patients account within Intermountain’s policies and procedures, and assist teammates with any escalations.

• Identify appropriate payment details and save back-up as appropriate. Balance payments to deposits in systems and applications. Post all payments to patient accounts, using both electronic and manual posting systems
• Research, validate and make adjustments to payment postings. Follow up in accordance to procedures and policies with an overall goal of account resolution
• Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts
• Monitor and audit quality and accuracy of payment postings for the team
• Train and mentor new associates to the department. Serve as a subject matter expert and resource to answer questions within the department
• Review and provide the team with feedback with Quality Assurance auditing
• Monitor and adjust team’s work assignments to ensure daily goals are met. Resolve escalated payment processing situations and scenarios
• Communicate effectively with internal and external partners as well as payers utilizing face-to-face interaction, incoming and outbound calls, and/or electronic messaging
• Collaborate with other leads to solve interdepartmental issues, work together to do quality monitoring between teams
• Perform other duties as assigned

• Payment Handling
• Payment Posting
• Patient Account System
• Communication
• Teamwork
• Problem Resolution
• Researching
• Reading
• Computer Literacy and Troubleshooting
• External Partners

• High School diploma or equivalent, required
• Minimum of three (3) years of experience in Medical Billing payment posting, required

• Interact with others by effectively communicating, both orally and in writing
• Operate computers and other office equipment requiring the ability to move fingers and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching

Lake Park Building

West Valley City

Utah

40

$22.39 - $34.06

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we usethe artificial intelligence (“AI”) platform, Hired Score to improve your job application experience.

Hired Score helps match your skills and experiences to the best jobs for you. While Hired Score  assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.