Patient Access Team Lead

The Patient Access Team Lead NEis responsible for supervising patient access operations, including registration, scheduling, and insurance verification, ensuring efficient workflows and compliance with policies. The role provides leadership and training to staff, resolves complex billing and patient concerns, and implements quality assurance initiatives to enhance patient satisfaction. The role manages departmental schedules, supports financial counselling, and collaborates with healthcare providers to ensure seamless patient experiences and maximize operational efficiency.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

• Provides exceptional customer service, greeting patients and visitors with professionalism, addressing concerns and inquiries to enhance the patient experience.
• Interviews patients and family members to obtainaccuratedemographic and financial data during the registration process, ensuring a smooth patient experience.
• Oversees patient flow processes across all areas, ensuring efficient transitions between departments andfacilitatingpatient movement to nursing units.
• Ensures compliance with hospital policies and regulatory requirements, including Health Insurance Portability and Accountability Act (HIPAA) guidelines tomaintainpatient confidentiality and operational efficiency.
• Manages the verification of insurance coverage,facilitatescommunication of benefit details between patients and healthcare providers, and assesses financial liability, collaborating with patients toestablishpayment plans or secure alternative funding solutions.
• Ensuresaccurateregistration and verification of patient information in the Electronic Medical Record (EMR) system, including precertification requirements, and collaborates with the Central Billing Office to correct patient accounts.
• Receives and records payments on patient accounts tomaintainfinancial accuracy and supports managing department supplies, ensuringtimelyorders and organized storage for efficient operations.
• Resolves complex billing discrepancies, ensuring precise charge allocation, reducing patient denials, and contributing to the optimization of the revenue cycle for maximum reimbursement and efficient billing operations.
• Implements quality assurance initiatives, conducting audits and generating reports toanalysetrends, drive process improvements, and ensure exceptional patient satisfaction and operational performance.
• Provides leadership, communication, and planning to oversee Patient Access staff, ensuring quality work, compliance, and effective collaboration across departments.
• Develops andmaintainsdepartment policies and procedures,…