Universal Worker

Promise House Hiawatha is actively hiring a Universal Worker (Resident Care Assistant) to provide compassionate, hands-on support to residents with their daily care needs. This role helps promote resident comfort, dignity, safety, and quality of life while supporting the nursing team and contributing to a positive care environment. The ideal candidate is dependable, caring, and committed to providing personalized assistance.

Compensation: $18 per hour

• Health, Dental, Vision and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)

• Full-Time and Part-Time Days (6AM - 2PM) | Evening (2PM - 10PM)

• Assist residents with daily personal care, including bathing, showering, dressing, grooming, oral hygiene, toileting, and skin care
• Help residents prepare for meals and travel to and from dining areas, or assist with in-room dining as needed
• Serve meals and snacks, assist residents with eating and drinking, and support adequate hydration
• Monitor and document food and fluid intake and output as directed
• Report changes in appetite and help coordinate meal substitutions when necessary
• Assist with resident admissions, discharges, and transfers
• Take vital signs and provide basic care treatments as directed by nursing staff and within the scope of training and authorization
• Observe and promptly report changes in residents’ physical or emotional conditions, incidents, and unusual findings to the nurse or appropriate supervisor
• Follow each resident’s care plan and respect individual preferences, routines, and needs
• Accurately document care provided and complete required records
• Support residents’ physical, social, and emotional well-being through respectful, individualized care
• Follow facility policies, infection prevention practices, safety procedures, and applicable care standards
• Participate in required in-service training and ongoing skills development
• Work collaboratively with nursing staff and other team members to maintain a safe, supportive environment
• Perform other assigned duties consistent with the role and applicable training

• High school diploma or GED preferred or required according to facility policy
• Must be at least 16 years old, subject to applicable employment and training requirements
• Ability to read, write, and follow written and verbal instructions in English
• Genuine interest in caring for older adults and supporting their daily needs
• Previous healthcare or resident care experience preferred but not required
• Completion of a 75-hour nurse aide course preferred; training or certification may be completed after hire where permitted by applicable requirements
• Willingness to complete required annual in-service training and ongoing education
• Strong communication, teamwork, and interpersonal skills
• Dependable, patient, compassionate, and attentive to residents’ needs
• Ability to follow care plans, instructions, facility policies, and documentation procedures
• Ability to perform essential job functions, including standing, walking, bending, kneeling, and assisting with lifting or carrying items weighing approximately 10–50 pounds, with or without reasonable accommodation