Program Manager, Agents Council Technology; ACT
Job Description & How to Apply Below
Location: Township of Pleasant Valley
The Program Manager leads ACT’s program and marketing operations, workgroup coordination, and partner engagement—driving alignment across initiatives. This role bridges planning and hands‑on execution, ensuring ACT resources, education, and communications effectively support independent agents, carriers, and technology providers.
The ideal candidate combines strong organizational and communication skills with a passion for technology innovation in the insurance industry. They will help lead work groups, oversee topic development, and facilitate collaboration between industry stakeholders to advance ACT’s mission.
Key Responsibilities Strategic Leadership & Program Management- Support the Executive Director in developing and executing ACT’s strategic initiatives and annual goals.
- Lead operational planning and timelines for work groups, resources, and campaigns.
- Manage delivery and coordination of ACT’s technology, education, and communication priorities.
- Represent ACT at industry events and associations, building visibility and relationships with carriers, tech vendors, and agents.
- Oversee ACT’s AI, Data, and Connectivity work groups, including topic planning, content development, and follow‑up deliverables.
- Facilitate or co‑lead workgroup discussions to ensure progress toward defined objectives.
- Identify emerging technology topics, trends, and challenges to bring into ACT programming and resource development.
- Manage meeting schedules, breakout coordination, agendas, summaries, and shared resources.
- Coordinate collaboration between work groups and external partners to produce actionable tools, reports, and best‑practice guides.
- Maintain strong, ongoing communication with ACT partners through regular updates and check‑ins.
- Support partner recruitment, onboarding, and renewals, including invoicing and communications.
- Track engagement metrics, renewals, and participation.
- Support content strategy for ACT News, webinars, and partner spotlights.
- Manage event logistics (registration, promotions, post‑event follow‑up) for webinars and live sessions.
- Collaborate with partners and speakers to develop compelling content and presentations.
- Manage ACT’s digital presence (website, email via Hub Spot, and social media) to ensure accurate, engaging, and current content.
- Create and schedule social media content and campaigns promoting ACT initiatives, resources, and events.
- Support the creation and revision of ACT resources.
- Coordinate subject‑matter experts, volunteers, and partners to ensure technical accuracy and relevance.
- Monitor technology trends and regulatory updates affecting the independent agency channel.
- Streamline workflows for partner management, webinar/education coordination, and content production.
- Maintain revenue tracking, invoicing processes, and project documentation.
- Recommend new tools or process enhancements to improve collaboration and efficiency.
- Ensure compliance with ACT and Big “I” policies, including data management and brand standards.
- 5–7 years of experience in marketing operations, program management, or technology initiatives (association or insurance industry experience preferred).
- Strong understanding of technology topics relevant to independent agencies (AI, data, connectivity, cybersecurity, vendor management).
- Excellent project management and organizational skills, with ability to lead multiple initiatives simultaneously.
- Skilled in written and verbal communication, with strong presentation and facilitation ability.
- Willingness to travel – up to 40%
- Proficiency in Hub Spot, Word Press, and social media platforms preferred.
- Experience with AMS and/or CRM tools (e.g., Nimble) a plus.
- Collaborative, detail‑oriented, and proactive in driving outcomes.
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