Senior Partner Success Manager

Senior Partner Success Manager at DoiT

This role is based remotely in the United States, preferably in the Pacific or Central time zone.

The DoiT Senior Partner Success Manager will be an integral part of our Customer Success team. We are looking for a candidate with a strong customer success management background who is excited by the opportunity to be one of the first DoiT Partner Success Managers managing channel partner relationships.

• Develop and maintain strong partner relationships, working collaboratively to set and achieve mutual goals and objectives
• Onboard DoiT channel partners, orchestrating the customer journey and ensuring alignment, engagement, and joint success
• As an expert on our Fin Ops platform DoiT Cloud Intelligence™, deliver “train the trainer” enablement sessions that allow our partners to also become experts. Ensure partners have the knowledge to onboarding new customers, connect cloud accounts, and leverage all available DoiT Cloud Intelligence™ features
• Facilitate an ongoing partner sync cadence, including: building agendas and meeting materials, capturing meeting outcomes, and managing ongoing work streams with our partners. Maintain partner context in DoiT tooling
• Monitor partner engagement health metrics, including CSAT, customer onboarding, and product usage metrics
• Act as “voice of the partner,” providing feedback to the relevant internal teams and stakeholders
• Manage and escalate product and support issues, driving resolution with high partner satisfaction
• In collaboration with the Manager, Partner Success and DoiT Customer Success leadership, facilitate partner Quarterly Business Reviews (QBRs) to ensure ongoing strategic alignment
• Some travel to partner locations may be required

• 5+ years of experience in a Customer Success Manager or Channel Partner Manager role in the SaaS space
• Exceptional executive presence, with the ability to present to and influence executive-level stakeholders
• Proven experience working cross-functionally with sales, product, marketing, customer success, and finance teams
• Project and/or program management skills
• Excellent communication skills (written and verbal)
• Comfortable working in a fast-paced and, at times, ambiguous environment in an autonomous fashion

• Prior experience managing channel partner relationships
• An understanding of Fin Ops SaaS platforms and/or cloud technologies

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, Cloud Ops, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.