Data Center Technician

Overview

BGIS is looking for a Data Center Hardware Remediation Technician to join the team,
McCarran, NV
.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

• Perform physical hardware remediation (Break/Fix)
• Provide hardware upgrade support.
• Confirm hardware issues are fixed after on-site fixes are completed.
• Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required.
• Work out of a ticket queue where you’ll be working tickets based on priority to resolve logical and physical server issues.
• Responsibilities may require working evenings and weekends, sometimes with little advanced notice (minimal).
• May be required for on-call after hours.
• Effectively utilizes the ticket management system.
• This is not a remote support position but requires reporting to a data center location.
• Other duties as assigned.

• Experience with remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.
• Ability to effectively communicate with customers, technicians and vendors.
• Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution.
• Experience working with hardware from multiple vendors.
• Experience working within a ticketing system:
  Remedy, Service Now, etc.
• Work experience in a large data center
• Knowledge of RAID controller and configuration a plus
• High level of written and oral fluency in English
• Excellent verbal and written communication
• Must be able to multi-task.
• Must be able to adapt to changing priorities, conditions, and circumstances.
• Must be punctual and reliable.
• Must have good organization, interpersonal, and time management skills.
• Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc.

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

The salary range for this non-exempt position in the US is $27-28 an hour. A candidate’s salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.

BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending accounts (both healthcare and dependent), 401(k) with a company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.

Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction.

This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

The salary and benefits information above is provided for informational purposes and is subject to change.