Technical Support Specialist, Device Management

Technical Support Specialist, Device Management

3 days ago Be among the first 25 applicants

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

What You Will Do

• Responsible for supporting our Rippling customers and resolving issues related to our products.
• Take charge of customer issues from start to finish while working in a dynamic and fast‑paced environment.
• Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.
• De‑escalate and resolve issues by leveraging platform and industry expertise.
• Become a product expert – you'll be a go‑to resource for both customers and coworkers.
• Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
• This role will contribute across multiple domains. Specifically, our IT‑focused areas such as MDM (Mobile Device Management), Inventory Management, and Access Management.
• Troubleshoot and resolve endpoint issues across macOS, Windows, and mobile platforms, including connectivity, configuration, and software deployment errors.
• Document troubleshooting steps, best practices, and technical workflows to improve internal knowledge sharing and team efficiency.

Preferred Skills & Experience

• Familiarity with MDM solutions such as Intune, Jamf, Kandji, or Rippling.
• Working knowledge of macOS, Windows, and mobile device ecosystems.
• Understanding of endpoint security, encryption, and compliance principles.
• Strong troubleshooting and analytical skills, with the ability and curiosity to use debugging tools, interpret logs, and learn how to identify root causes over time.
• Excellent communication and customer service skills in a technical environment.

What You Will Need

• Bachelor's degree
• 0‑3 years of work experience, not necessary in a client‑facing role
• Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST.
• Strong ability to critically think to make effective decisions and solve complex problems
• Organizational skills and experience improving processes
• Strong written and verbal communication skills in English
• Flexibility with changing job duties and responsibilities

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

To request a reasonable accommodation, please email

Rippling highly values having employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees, Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

Salary:
Competitive hourly range of 21.00 – 23.00 USD per hour (US Tier 2) or 20.00 – 22.00 USD per hour (US Tier 3). This position is a non‑exempt, full‑time, hourly role with eligibility for overtime.