Global Payroll Support Specialist

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Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from  addresses.

We are seeking experienced and detail-oriented payroll professionals to join our team as Global Payroll Support Specialists. In this role, you will be the ultimate subject matter expert for payroll in your region of expertise (UK, Canada, Australia, or India). You will ensure our customers are supported, and our internal teams are enabled with the knowledge they need to succeed. This is a critical role that blends deep technical payroll knowledge with excellent problem‑solving and communication skills.

The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer‑centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.

Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem‑solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.

• Become the go‑to product expert on our Global Payroll and HR capabilities for customers in your designated region.
• Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams.
• Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience.
• Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns.
• Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region‑specific payroll issues.
• Personally own and resolve the most challenging customer cases by leveraging your deep platform and country‑specific payroll expertise.

• Bachelor's degree
• 0-3 years of professional work experience or prior internship experience
• Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
• Strong client‑facing skills with experience managing enterprise customer relationships
• Excellent analytical and problem‑solving skills, with a proven ability to investigate and resolve complex payroll discrepancies
• A passion for documentation and knowledge‑sharing
• Exceptional communication skills and fluency in English (written and spoken)
• Experience working in a payroll provider, HR software company, or a large in‑house payroll function is highly preferred

US Tier 2: $16 - $23.49 per hour
US Tier 3: $15 - $22.19 per hour

This position is a non-exempt, full-time, hourly position with eligibility for overtime.

• Entry level

• Full-time

• Human Resources

• Software Development

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

To request a reasonable accommodation, please email