Technical Support Specialist, Identity Management

Technical Support Specialist, Identity Management

6 days ago Be among the first 25 applicants

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. We pride ourselves on our customer‑centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.

• Responsible for supporting our Rippling customers and resolving issues related to our products.
• Take charge of customer issues from start to finish while working in a dynamic and fast‑paced environment.
• Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.
• De‑escalate and resolve issues by leveraging platform and industry expertise.
• Become a product expert – you’ll be a go‑to resource for both customers and coworkers.
• Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
• Contribute across multiple domains, specifically IT‑focused areas such as MDM (Mobile Device Management), Inventory Management, and Identity Management.
• Troubleshoot and resolve authentication and authorization issues across SSO providers, including SAML, OAuth/OIDC, and SCIM provisioning flows.
• Support customers in configuring and maintaining identity integrations with popular IdPs (e.g., Okta, Azure AD, Google Workspace, One Login).
• Help customers understand and troubleshoot API‑driven workflows, including token generation, permission scopes, and integration errors.
• Review system logs, audit trails, and authentication traces to identify misconfigurations, failed assertions, or unexpected behavior.

• Familiarity with common identity providers (e.g., Okta, Azure AD, Google Workspace, One Login) and how they integrate with SaaS applications.
• Understanding of SSO concepts such as SAML, OAuth/OIDC, SCIM, certificates, and user/session lifecycle fundamentals.
• Working knowledge of how APIs function – including authentication, tokens, permissions/scopes, and reading basic API responses for troubleshooting.
• Ability to analyze authentication or provisioning issues by reviewing logs, assertions, token payloads, audit trails, or integration error messages.
• Comfortable navigating access policies, role‑based permissions, user provisioning workflows, and identity governance concepts.
• Strong problem‑solving mindset with curiosity to dig into integrations, debug complex workflows, and continuously build deeper identity expertise.

• Bachelor’s degree
• 0–3 years of work experience, not necessary in a client‑facing role
• Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST.
• Strong ability to critically think to make effective decisions and solve complex problems
• Organizational skills and experience improving processes
• Strong written and verbal communication skills in English
• Flexibility with changing job duties and responsibilities

Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with…